5. Scope of Responsibilities
The Supplier Personnel will work fully remote and coordinate with the Customer for tasks requiring physical access (e.g., cabling, frame interventions).
5.1. ADC & Power Systems Engineering
• Administer IBM AIX 7.2 across designated LPARs; perform patching, tuning, kernel updates, and
maintenance.
• Configure and manage PowerVM/LPARs, dual VIOS, and HMC; troubleshoot NPIV/vFC pathing
to Pure Storage arrays.
• Plan and execute OS and firmware updates, alternate disk/NIM-assisted migrations with
documented rollback plans.
3 855-324-9909 I BLACKBOX.COM
5.2. Incident, Problem & Performance Management
• Provide Tier-3 escalation support for outages and performance incidents; lead RCA and
preventative remediation.
• Perform capacity and performance monitoring with actionable optimization recommendations.
5.3. Storage, Backup & Disaster Recovery Readiness
• Collaborate on SAN integrations, validate multipath health, and maintain NIM server operations.
• Operate IBM Spectrum Protect for backup/recovery; document and validate restore procedures.
• Support Live Partition Mobility prerequisites and post-move validation for datacenter relocation
tasks, as requested.
5.4. Automation, Documentation & Knowledge Transfer
• Create and maintain scripts (e.g., shell/Ansible) to standardize patching and compliance_tasks
where feasible.
• Maintain runbooks, SOPs, environment maps (LPARNIOS/HMC/NIM), and change
documentation.
• Provide knowledge transfer to customer staff through documented steps and working sessions.
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
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