IBEN Associate

This position supports educators, onsite and/or remotely, and collaborates closely with internal stakeholders, in making the IBEN network perform efficiently. The jobholder contributes to recruitment and training of IB Educators to support all services delivered to schools across all four IB programmes globally. All recruited IB Educators must have appropriate qualifications, experience and capabilities; being provided with appropriate training and upskilling to deliver the roles to which they have been appointed. Through this the jobholder plays a part in supporting the delivery of the IB mission.
The job holder protects the integrity of the IB through ensuring that all IB Educator´s data systems is managed effectively and that the IB complies with all relevant regulations and laws.

The jobholder will work in one of the three functional teams; either Talent management, Delivery or Community Building. Their normal work will be focused in one of these areas. However, they need to remain aware of work in the other functional teams and may be asked to support the other functions if required. All teams – Ongoing IB Educator management
•Al IB Educators are managed within applicable legal, financial regulations and IB policies.
•Data is entered and maintained to ensure accuracy.
•IBE queries are closed in line with organizational KPIs.All teams – Projects and Initiatives
•Support projects and initiatives by providing data and information.
•Work with project teams to identify opportunities for improvement.Talent Management – Recruitment
•Supports the recruitment of IB Educators to ensure all IB services to schools can be delivered.
•All stages of each application process are completed to agreed standards and timelines.
•Accurate information is shared with other teams and departments to support recruitment of IBEducators.
•Feedback is collated and provided regarding process improvements.
•Data and information is provided to support future planning and continuous improvement.Talent Management – Allocation
•Events are staffed within agreed SLAs.
•Event information is shared with IBEs and relevant teams.
•IB Educator feedback is positive.Delivery – Data management
•Supports the IBEN team in tracking data issues, identifying root causes.
•Works with IT colleagues to address basic data issues.
•Provides data required to identify or correct data issues.Community Building – Certification
•Supports applicants/IB Educators through this process so that completion rates are high withpositive course feedback.
•Provides feedback and solutions to senior colleagues about reoccurring issues with theCertification process.
•Collates and processes data from the Certification process to maintain accurate IB Educatorrecords.

The jobholder must have:

•Educated to IB Diploma level or equivalent
•Good level ICT skills
•Good communication skills
•A good command of the English language
•High degree of flexibility and adaptability when working in a small team environment
•Aptitude to learn new systems and software
•An eye for detail and accuracy
•Ability to prioritise own workload effectively
•Able to work effectively both independently and as part of a team

The following are desirable:
•A good working knowledge of the IB and its programmes
•Utilizing information gathered from IB Educator support activities identify opportunities toimprove satisfaction rates.
•Working with colleagues develop and roll out ‘quick win’ solutions.Community Building – Community support
•Support wider Community Building activity development.
•Lead any associated changes impacting the wider group of IBEN Associates.