Job Summary
Job Description
What is the opportunity?
We are looking for an experienced IAM Systems Support Analyst who will play a key role in supporting, managing, and administering RBC’s PAM applications. Operating as a subject matter expert (SME), you will function independently, solve complex problems, and fulfill requests with minimal supervision. The ideal candidate is passionate about information security and securing and protecting privileged accounts, credentials, and non-human access across tools, applications, and systems. In this role, you will support mission-critical enterprise-wide services which will require being available on-call (24x7) duties and working alternate hours.
What will you do?
- Resolve ongoing medium to high-complexity requests and incidents for Privileged Access Manager.
- Deploy application changes for the server, and apply security patches, configurations, and enhancements following internal hand-off from the Engineering team.
- Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements.
- Maintain, and support test and production environments and create, maintain, and write technical documentation and complex knowledge articles.
- Take on initiatives on self-appointed projects and self-created processes to better enhance the technology.
- Review and improve technical design and security architecture design documentation.
What do you need to succeed?
Must-have:
- Minimum of 3-5 years of experience in supporting CyberArk’s core services, components, and toolsets.
- Minimum of 5 years of Windows server administration and a minimum of 2 years of Linux server administration.
- Minimum of 3 years of Active Directory experience and working knowledge of LDAP, MS SQL, Sybase, Oracle DB, AS400, RACF, SSH, RDP authentication protocols, and firewalls.
- Experience in installing, upgrading, and patching vendor products.
- Experience scripting knowledge with Python, PowerShell, Java, JCL, and SQL.
- Experience supporting web applications, load balancers (F5, GTM, and LTM), TLS certificates, SSO, and Disaster Recovery concepts.
- Excellent problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
- Strong written and verbal communication skills with a focus on working within a geographically distributed team.
- Display a strong sense of urgency, work with minimum supervision, and bias for positive action with a history of delivering results.
Nice-to-have:
- Experience with IT Service Management.
- Experience in audit requirements, evidence gathering, risk and compliance processes.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work
#LI-POST
#LI-Hybrid
#TECHPJ
Job Skills
Confidentiality, CyberArk Privileged Access Management, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security, Privileged Access Management (PAM), Privileged Account Management
Additional Job Details
Address:
330 FRONT ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-09-24
Application Deadline:
2024-10-31
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
_2.png)
.JPG)
_2.png)
