IAM ServiceNow Developer

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Job Description:

Job Overview: We are seeking a proficient ServiceNow Developer to join our security team. The ideal candidate will have hands-on experience in developing ServiceNow forms, reviewing and optimizing existing forms, and implementing improvements. You will be responsible for leveraging API calls to integrate with various systems, with a strong emphasis on directory services such as Active Directory (AD), Azure, Okta, and others. Additionally, the role will involve developing front and back-end components connected to a blended technology stack, with a focus on interconnecting these ServiceNow functions into security systems. Experience with IGA tools such as SailPoint and Okta is preferred but not required. 

Key Responsibilities: 

• Develop, review, and improve ServiceNow forms and workflows. 

• Integrate ServiceNow with directory services (e.g., Active Directory, Azure, Okta) and other third-party systems using REST APIs. 

• Develop front and back-end components connected to a blended technology stack and focus on integrating ServiceNow functions into security systems. 

• Collaborate with the security team to develop and enhance the security catalog, addressing backlog items. 

• Assist in ticket trending and reporting, ensuring accurate and useful data presentation. 

• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides. 

• Ensure compliance with security policies and best practices in ServiceNow development and data handling. 

• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations. 

• Create and manage workflows and automated processes using Flow Designer, Workflow Editor, and Business Rules. 

• Build and customize UI components (UI policies, UI actions, client scripts, etc.). 

• Provide ongoing support and maintenance for existing ServiceNow implementations, including upgrades. 

Abilities:

• Proficiency in ServiceNow ITSM, CMDB, Custom Application, Reporting, and Integrations. 

• Strong experience with directory services (e.g., Active Directory, Azure, Okta) and integrating them into ServiceNow. 

• Expertise in integrating with third-party systems using REST APIs. 

• Must have the ability to work independently and as part of a team. 

• Strong technical knowledge in root cause analysis and troubleshooting. 

• Experience with security catalog development and automation workflows. 

• Experience developing front and back-end components in a blended technology stack. 

• Ability to develop and maintain technical documentation, including design documents, architecture diagrams, and user guides. 

• ServiceNow certifications (CSA, CAD, Implementation Specialist) preferred. 

• Knowledge of IGA tools like SailPoint and Okta is a plus but not required. 

• Ensure compliance with security policies and best practices in ServiceNow development and data handling. 

Qualifications

• Bachelor's degree required in Computer Engineering or related field

• Master's degree preferred in Computer Science or related field

• Three (3) years or more Transportation Management and/or Distribution Management Technology preferred

• Seven (7) years or more Software Development required

Travel
1-10%
DOT Regulated
No
 

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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