Job Description:
Omega CRM Consulting is looking for a IAM Project and Change Manager that would like to collaborate with one of the top global pharmaceutical companies.
The role requires working on-site at the Sant Cugat del Vallès office approximately one day a week.
We are looking for a pragmatic senior professional who combines disciplined project delivery with a strong focus on stakeholder readiness and adoption.
The ideal candidate can connect strategy, technical execution, stakeholder needs, and operational readiness; create clarity across complex dependencies; and drive a global IAM cloud transformation from design through migration, adoption, and stabilization.
Key Responsibilities
- Manage the project roadmap, milestones, dependencies, risks, resources, and reporting.
- Coordinate design, migration and operational handover activities.
- Lead stakeholder engagement, impact assessments, communications, training, and adoption.
- Facilitate workshops and ensure clear decisions, ownership, and follow-up.
- Participate in the preparation of concise Steering Board updates and decision materials.
- Ensure security, compliance, validation, and business continuity requirements are addressed.
- Track project readiness, adoption, and measurable outcomes.
Required Expertise & Skills
- Minimum 5 years of experience in project, programme, or transformation management, including significant responsibility for organizational change.
- Proven experience delivering at least one large-scale cloud migration, platform modernization, or enterprise transformation.
- Demonstrated experience managing cross-functional teams, external vendors, senior stakeholders, and executive governance.
- Strong knowledge of project delivery methods, including Agile, Waterfall, and hybrid approaches.
- Experience in IAM, Identity Governance and Administration or Cybersecurity.
- Relevant certification such as SAFe, Scrum, Prosci or similar is desirable.
- Strong project management and organizational change management capabilities.
- Proven ability to manage complex global cross functional projects with huge user impact.
- Strong stakeholder management, facilitation, negotiation, communication, and conflict-resolution skills.
- Excellent planning and coordination skills across multiple teams, vendors, workstreams, and time zones.
- Ability to work effectively in regulated environments and collaborate with Quality, Validation, Security, and Audit stakeholders.
- Fluent written and spoken English, with the ability to communicate clearly across technical and non-technical audiences.
- Self-driven, structured, pragmatic, and comfortable operating in a complex and evolving environment
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA #LI-REMOTE
Location:
Remote - SpainBrand:
OmegaTime Type:
Full timeContract Type:
PermanentSkills Required
- At least 5 years of experience in project, program, or transformation management
- Significant responsibility for organizational change management
- Experience delivering a large-scale cloud migration, platform modernization, or enterprise transformation
- Experience managing cross-functional teams, external vendors, senior stakeholders, and executive governance
- Knowledge of Agile, Waterfall, and hybrid project delivery methods
- Experience in IAM, Identity Governance and Administration, or cybersecurity
- SAFe, Scrum, Prosci, or similar certification
- Strong project management and organizational change management capabilities
- Experience managing complex global cross-functional projects with significant user impact
- Strong stakeholder management, facilitation, negotiation, communication, and conflict-resolution skills
- Excellent planning and coordination across multiple teams, vendors, workstreams, and time zones
- Ability to work in regulated environments with Quality, Validation, Security, and Audit stakeholders
- Fluent written and spoken English
- Ability to work onsite at the Sant Cugat del Vallès office approximately one day per week
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
