Location: Remote - US
We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.
This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.
Key Responsibilities- Provide Level 2 operational support for enterprise IAM environments.
- Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
- Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
- Monitor IAM systems and respond to alerts, incidents, and service requests.
- Collaborate with engineering teams to identify root causes and implement corrective actions.
- Maintain operational documentation, runbooks, and knowledge base articles.
- Support user access reviews, compliance activities, and audit requests.
- Participate in shift rotations and after-hours support as required.
- Escalate complex issues appropriately and drive resolution through closure.
- Assist with platform upgrades, patching, and operational maintenance activities.
- U.S. Citizen with the ability to obtain and maintain a government security clearance.
- Fluent in both English and Spanish (written and verbal).
- 2+ years of experience supporting Identity and Access Management solutions.
- Experience with at least one of the following:
- SailPoint
- Saviynt
- IBM Verify
- Okta
- Ping Identity
- ForgeRock
- Oracle Identity Manager (OIM)
- Microsoft Entra ID / Azure AD
- Experience troubleshooting IAM-related incidents and service requests.
- Understanding of access provisioning, authentication, authorization, and identity governance concepts.
- Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.
Skills Required
- U.S. citizenship
- Ability to obtain and maintain a government security clearance
- Fluent written and verbal English
- Fluent written and verbal Spanish
- 2+ years of experience supporting Identity and Access Management solutions
- Experience with at least one enterprise IAM platform, including SailPoint, Saviynt, IBM Verify, Okta, Ping Identity, ForgeRock, Oracle Identity Manager, or Microsoft Entra ID / Azure AD
- Experience troubleshooting IAM-related incidents and service requests
- Understanding of access provisioning, authentication, authorization, and identity governance concepts
- Willingness to work assigned shifts, including evenings, weekends, or rotational schedules
What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
