We are seeking an experienced IAM Operations Manager to oversee the operational health, service delivery, and continuous improvement of a complex enterprise Identity and Access Management (IAM) environment for a large insurance organization. This role will lead the successful operation of multiple IAM platforms, ensuring high availability, strong governance, and effective stakeholder communication.
Key Responsibilities:
- Manage day-to-day operations of enterprise IAM services, including:
- Identity Governance & Administration (IGA) using SailPoint Identity Security Cloud (ISC)
- Access Management utilizing Ping Identity, with planned migration to Okta
- Microsoft Active Directory services in partnership with supporting teams
- Drive operational excellence through incident management, issue escalation, root cause analysis, change management, and service reporting.
- Ensure IAM platform availability, performance, and adherence to SLA targets (99%+ uptime).
- Lead communications with senior business and technology stakeholders, providing status updates, risk assessments, and operational reporting.
- Manage vendor relationships, support teams, and cross-functional stakeholder engagements.
- Coordinate planning and operational readiness for critical business events, including high-volume enrollment periods.
- Track risks, issues, dependencies, and operational metrics while making informed decisions to maintain service quality.
Required Qualifications:
- Proven experience managing enterprise IAM operations in large, complex environments.
- Strong expertise in SailPoint ISC/IGA concepts, Identity Governance, and Access Management.
- Experience with Ping Identity, Okta, and Microsoft Active Directory.
- Strong leadership, staff management, vendor management, and executive communication skills.
- Demonstrated ability to operate effectively in customer-facing environments, navigate organizational complexities, and drive resolution of critical issues.
Skills Required
- Proven experience managing enterprise IAM operations in large, complex environments.
- Strong expertise in SailPoint ISC/IGA concepts and Identity Governance.
- Experience with Ping Identity, Okta, and Microsoft Active Directory.
- Strong leadership, staff management, vendor management, and executive communication skills.
- Ability to operate in customer-facing environments, navigate organizational complexities, and resolve critical issues.
What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
