IAM Manager Operations

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Lead the build, configuration, and deployment of secure email, messaging, authentication (MFA, SSO), and identity lifecycle management solutions.
• Develop and implement new IAM capabilities and enhancements as outlined in the IAM strategic roadmap.
• Recommend and integrate additional IAM solutions or controls to improve frontline security defences.
• Participate in the deployment and initial configuration of new IAM technologies, ensuring alignment with standards and best practices.
• Establish and enforce IAM policies and procedures to maintain compliance with relevant regulations.
• Coordinate with cross-functional teams to ensure seamless integration and operation of IAM solutions.
• Provide training and support to users on IAM policies, procedures, and technologies.
• Act as the escalation point for complex IAM issues, maintaining operational excellence and continuous improvement in IAM processes.

Title : IAM Manager Operations Location: Anywhere in India.

Job Details

Position Purpose

This position will report to the IAM Ops Americas Lead

They will be responsible for the IAM operations in Asia.   This includes oversight, maintenance, monitoring and break/fix activities related to all IAM technologies and processes.   This role will focus on ensuring IAM Services are continuously operating by ensuring ongoing support and management to achieve agree to Service Level Agreements.   

The role will support and operate IAM Services and perform operational duties as it relates to Asia region.    

This role is key in supporting Brambles IT Security cyber security goals and objectives including achieving the vision of a zero-trust architecture.  

Major/Key Accountabilities

Engineering and Build activities.

• Lead the build, development, configuration and build activities for Privileged Access Management (PAM), Shared / Service Account Management, Active Directory (AD) and Digital Certificate Management.  
• Help to build and drive new capabilities and enhancements to IAM technologies and processes outlined on the IAM Strategic Roadmap
• Provide recommendations for additional IAM solutions or enhancements to existing controls, to improve overall our front-line security defense
• Participate in the deployment, integration and initial configuration of all new IAM solutions as well as enhancements to existing IAM solutions in accordance with standards and best practices

Operational Activities

• System Administration: Handle the day-to-day administration of the IAM system, including user provisioning and deprovisioning.
• Provide a first point of contact for L3 IAM escalations for IAM ensuring a thorough review, escalation and management capability is maintained.
• Help maintain operational configurations of all IT IAM solutions as per any established baselines.
• Monitor all IAM solutions for efficient and appropriate operations.
• Handle updates and patching as it relates to IAM Technologies including emergency patches
• Troubleshooting: Identify and resolve IAM issues promptly to minimize disruptions.
• Project Participation: Contribute to IAM projects and initiatives, such as implementing new security measures or integrating systems.
• Documentation: Maintain up-to-date documentation for IAM processes and procedures.
• Compliance: Participate in IAM audits and review access control reports to identify potential risks.
• Training: Help facilitate when necessary to conduct and/or provide training to new users on IAM Systems
• Operate processes (Break, Fix, Maintain) related to IAM Processes
• Update and maintain appropriate documentation including runbook(s)
• Provide recommendations for additional IAM solutions or enhancements to existing controls, to improve overall our front-line security defense
• Participate in the deployment, integration and initial configuration of all new IAM solutions as well as enhancements to existing IAM solutions in accordance with standards and best practices
• Maintain detailed knowledge of the IAM Domain including awareness of new or revised IAM solutions, improved IAM processes, and the ability to consult and provide IAM mitigation solutions
• Assist to establish and enforce IAM policies and procedures to ensure compliance with relevant regulations.
• Provide input to the build new capabilities and enhancements efforts for IAM technologies and processes outlined on the IAM Strategic Roadmap
• Assist, coordinate with other departments to ensure seamless integration of IAM solutions
• Provide training and support to users on IAM policies and procedures
• Stay updated on the latest IAM technologies and best practices, and ensure the team is similarly informed

Key Competencies:

• Analytical Skills: Strong problem-solving skills and the ability to analyze complex IAM issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Adaptability: Ability to stay current with evolving IAM technologies and adapt strategies accordingly

Experience/ Skills and Knowledge

• Experience – 4 – 6 years in IT related roles; IAM and Technical Services experience required.
• Familiarity IAM Domains & Technologies including authentication, access management and lifecycle governance
• Proficiency in network IAM tools and technologies
• Experience with common information technologies (Okta, Azure, AD, Microsoft, Apple, CyberArk, Beyond Trust, PING, SailPoint and/or similar technologies)
• Ability to work in independent environments under aggressive timelines
• Ability to develop and maintain working relationships in a global environment
• Excellent analytical and problem-solving skills
• Outstanding written skills for preparing reports and briefings
• Escalates potential risk and internal control weaknesses to management
• Knowledge of Cloud IAM Operations (SaaS, PaaS, IaaS) and Mobile Architecture
• Ability to demonstrate successful implementation techniques based on industry established best practices.
• Outstanding verbal and written communications skills with all levels of management, staff, and vendors.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team environment.
• Must be able to work well under pressure or stressful conditions and meet required incident response milestones.
• Must possess the ability to manage conflict and/or direct change, delays, or unexpected events appropriately.
• Must be available to work outside of normal working hours or on-call as needed.

Qualifications

Essential Qualifications

Experience: Extensive experience in IAM, architecutre, engineering and managing IAM programs.

Skills: Strong understanding of IAM technologies including Authentication. Access Lifecycle Management, LDAP Certificate Management, Repositories, ID Administration, risk management and compliance requirements, and incident response

Desirable Qualifications

Bachelor’s degree in computer science, Information Systems, Business or related field, Professional certifications such as Certified Identity and Access Manager (CIAM) or Certified Identity Management Professional (CIMP) are highly desirable

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].