About Us
Intragen is a leader in cybersecurity and Identity & Access Management (IAM) software solutions with teams across 5 European countries. Our Managed Services team helps clients keep their IAM platforms secure, reliable, and continuously improving. We are now looking for a skilled IAM Engineer to join our Okta Managed Services function and play a key role in operating and enhancing our clients’ Okta environments.
Job Description
As an Okta IAM Engineer, you will be responsible for supporting, maintaining, and optimising Okta Identity Cloud environments for a portfolio of customers. You will handle incidents, changes, and service requests, working closely with clients to ensure their IAM platforms remain secure, resilient, and aligned with best practices.
This role requires strong technical skills in Okta, the ability to troubleshoot and resolve issues, and a service-oriented mindset for delivering high-quality managed services.
Key Responsibilities
- Operate and support Okta Identity Cloud platforms (Workforce and/or Customer Identity).
- Troubleshoot, resolve, and document incidents, problems, and service requests.
- Implement configuration changes (SSO, MFA, Lifecycle Management, API Access Management, etc.) in client environments.
- Monitor system health and performance, escalating risks and proactively addressing issues.
- Support integrations with directories (AD, Azure AD, LDAP), IdPs, and applications.
- Automate workflows and processes using Okta Workflows, APIs, or scripting.
- Collaborate with clients and internal teams to ensure SLAs and service quality standards are met.
- Maintain knowledge articles, runbooks, and process documentation.
- Contribute to continuous service improvement initiatives within the Managed Services team.
Requirements
- 3+ years of hands-on experience with Okta Identity Cloud (Workforce and/or Customer).
- Strong knowledge of IAM concepts: authentication, federation, provisioning, and governance.
- Expertise with Okta capabilities, including:
- Single Sign-On (SSO)
- Adaptive MFA
- Lifecycle Management
- Universal Directory
- API Access Management
- Familiarity with modern identity protocols: SAML, OIDC, OAuth 2.0, SCIM.
- Experience integrating Okta with enterprise applications and directories.
- Scripting/automation knowledge (PowerShell, Python, or similar).
- Experience working in a support, operations, or managed services context.
- Okta certifications (Professional, Administrator, Architect, or similar) highly desirable.
What We Offer
- Competitive salary and benefits package, including birthday leave, flexible & remote working, 5 dedicated training days per year, LinkedIn Learning access, and Employee of the Quarter award.
- Ongoing professional development, including funded Okta certifications and IAM training.
- A collaborative, supportive environment with a strong focus on knowledge sharing and continuous improvement.
- The chance to work with diverse customer environments and deepen your expertise in Okta and IAM operations.
Top Skills
What We Do
Intragen is a cyber security business focused on managed Identity solutions and services. We’re passionate about enhancing IT security, delivering compliance and transforming user satisfaction. We do that by executing rapid implementations using our own ‘Accelerators’ and then providing clients with an ongoing managed service. This ensures that our customers secure the fastest possible return on their initial investment and relieves them of the challenge associated with recruiting and retaining the very specialist skills required to run and maintain IAM solutions.
For information on how Intragen processes your data, please visit our privacy policy: https://www.intragen.com/privacy
