The Manager – Quality Assurance & Improvement Program (QAIP) supports the execution and continuous enhancement of IAG’s Quality Assurance and Improvement Program. The role is responsible for executing and leading QA reviews, validating audit issues, and supporting the design and delivery of QA initiatives that promote conformance with IAG policies, professional audit standards, and regulatory expectations.
The Manager serves as a key intermediary between QA leadership and audit teams, providing credible challenge, coaching, and analytical insight to strengthen audit execution quality and operational consistency across the department.
Lead QA reviews by executing and managing end-to-end reviews, planning QA projects / reviews, defining objectives and scope, and assessing if IAG processes are aligned with regulatory and industry standards
Develop test steps and QA review findings
Present QA review objectives, scope, and results to senior leadership, clearly articulating gaps and their potential impact, and recommendations to improve processes
Delegate tasks to team members; guide Seniors in assessing risks, evaluating control design, and executing tests; review and provide feedback on work papers
Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, methodology, and best practices
Conduct post-review feedback discussions with team members to provide actionable feedback, support development, and recognize accomplishments
Stay up to date with evolving industry trends, external news, and regulatory changes, and incorporate findings into reviews
Manage and track team capacity and metrics, leveraging tooling
Minimum Qualifications
5+ years of audit experience
Prior experience working at a Big Four / G-SIB
Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions
Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
Applies control theory and professional auditing practices throughout the audit lifecycle
Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes
Validates audit and regulatory issue remediation, including MRAs/MRIAs.
Demonstrates subject matter expertise in either AML/Financial Crimes or Credit Risk
Preferred Qualifications
Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization
Relevant compliance audit, compliance, risk management, and/or regulatory experience within the financial services industry
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5+ years of audit experience
- Prior experience working at a Big Four or G-SIB
- Strong written and verbal communication skills to deliver high-quality, actionable deliverables
- Proven ability to lead a team in a fast-paced environment and manage competing priorities (project management skills)
- Ability to apply critical thinking, data analysis, process and risk control knowledge to drive risk-based conclusions
- Apply control theory and professional auditing practices across the audit lifecycle
- Knowledge of regulations, regulatory risks, accounting, and financial industry best practices, including emerging technology and data considerations
- Validate audit and regulatory issue remediation, including MRAs/MRIAs
- Subject matter expertise in either AML/Financial Crimes or Credit Risk
- Employment eligibility to work with American Express in the United States (no visa sponsorship)
- Experience with data analytics tools, data visualization, KRIs/KPIs, information systems/technology, and scorecards/dashboards
- Relevant compliance audit, risk management, or regulatory experience within financial services
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
