The Role
Assist the AI team in project planning and execution, monitor AI systems, participate in quality audits, and document processes.
Summary Generated by Built In
✦ About us
Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. Since 2018, we’ve been providing peace of mind to travelers across more than 200 worldwide destinations. We are an international team of over 500 people, based all around the world, working to deliver stress-free experiences to millions of travelers. We move fast, stay curious, and build technology that empowers people to stay connected — wherever they go.
✦ About the role
We’re looking for an **AI Project Assistant** to join our team and help us improve and scale our internal AI systems. If you're someone who’s excited about automation, has an eye for detail, and enjoys bridging people and processes, this role is for you.
You'll support our AI team in planning, executing, and monitoring projects related to automation and conversational intelligence — helping us shape smarter, more efficient experiences across Holafly.
✦ Responsibilities
* Support the AI team in planning, tracking, and executing automation and AI-related projects.
* Monitor and maintain internal AI systems according to defined protocols (conversation flows, prompts, automated tasks, etc.).
* Participate in periodic quality audits of the AI to identify errors, gaps, or improvement areas.
* Document processes, changes, versions, and key decisions tied to AI development.
* Test new automations and collaborate on their integration into existing tools (e.g., Intercom, CRM, dashboards).
* Act as a liaison between AI, Product, Support, Tech, and Ops teams to ensure alignment and smooth communication.
* Propose continuous improvements based on performance data and feedback from operational teams.
✦ What do you need to succeed:
* Based in Medellín, Colombia, or open to working in hybrid mode.
* 1–2 years of experience in roles related to project management, tech support, automation, or QA.
* Basic to intermediate knowledge of AI tools like ChatGPT, Notion AI, or similar platforms.
* Familiarity with tools like Intercom, Looker, Google Sheets, and project tracking tools (Jira, Trello, Notion).
* Fluent in English (written and spoken) — other languages are a plus.
* Analytical mindset, detail-oriented, and organized in documentation.
* Passionate about tech and improving processes through automation — not just solving operational tasks.
✦ Benefits of boarding on Holafly
* The chance to shape the future of how travelers stay connected.
* A fast-paced, collaborative, and flexible work environment.
* A global, remote-first culture (even for hybrid roles).
* Supportive teammates who care deeply about growth and impact.
* An opportunity to work on meaningful tech that touches millions of lives.
Top Skills
Ai Tools
Google Sheets
Intercom
JIRA
Looker
Notion
Trello
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The Company
What We Do
During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country?
Our passion for providing easy and convenient connectivity to travelers around the world drives everything we do. We love our work and we do it with pride.
Stay connected wherever you go.
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