I2C Team Lead – Invoice to Cash

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Description:

The Senior Team Lead (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets in Manila hub.

Major Duties & Responsibilities

To act as Team Lead for a business across different markets. Will also be responsible as an individual contributor for collections in certain key accounts. Will need to manage a team and ensure timely collections and zero or reduced past dues. All ITC targets like past due percentage , DSO , AR forecasting etc need to be met on a timely basis. All compliance related activities also need to be effectively adhered to. Strong stake holder engagement is a clear expectation in this role.

Qualifications

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.

• CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

• Requires 4-6 years of relevant experience, with at least 1-2 years of people management experience

• Willing to work mid-shift

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management)

• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Supports and prepares foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change Management

• Willing to work onsite in Edison Road, Merville, Parañaque

Required Knowledge, Skills, and Abilities:

1. Fluent in English for communication, for both oral and written

2. Technology proficiency in Microsoft Office and ERP

3. Strong collaboration, influencing, change and communication skills with strategic mindset.

4. Knowledge on the application of accounting tools and systems

Preferred Knowledge, Skills and Abilities:

1. Knowledge of SAP systems

2. Foreign language capability is a plus

3. Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

4. Digital/ intelligent automation capabilities.

As part of our Company’s growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations.