About Reliato
With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.
Key Responsibilities
- Act as the primary point of contact for IT support requests, taking ownership of tickets from logging through to resolution.
- Assist employees across all departments with IT queries, providing clear, friendly, and timely support.
- Install, configure, and troubleshoot workstations, laptops, peripherals, and mobile devices.
- Perform user onboarding and offboarding (account provisioning, hardware setup, access, and deprovisioning) in line with company policy.
- Maintain, repair, and upgrade end-user hardware, operating systems, and standard server products.
- Support the maintenance of network and computer systems, diagnosing and resolving faults and identifying potential issues before they escalate.
- Apply a working knowledge of TCP/IP network infrastructures to connectivity and performance troubleshooting.
- Assist with internal and external applications and hardware upgrades.
- Create, maintain, and keep up to date clear IT procedures, knowledge-base articles, and technical documentation.
- Contribute to improving support processes and the end-user experience.
- Liaise with third-party contractors and suppliers for system support and routine maintenance.
Essential Skills & Experience
- EQF Level 4 or the equivalent
- Ideally 2 year experience with desktop, system, applications and network support
- LAN / WAN support fundamentals
- Microsoft technologies: Windows 11, Microsoft 365 administration and end-user support
- Exposure to Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, and Google Workspace
- Ticketing / ITSM tool experience: (e.g., Jira Service Management, or similar)
- Endpoint / MDM basics: Windows Autopilot and Intune enrolment at a user-support level
- Basic identity & access management: password resets, MFA, conditional access basics, account lifecycle in Entra ID
- Remote support tooling: NinjaOne,TeamViewer, etc.
- Excellent troubleshooting, fault-finding, and problem-solving skills
- Strong communication and alignment skills in a multi-language, multi-site work environment
- Ability to work with diverse stakeholders and partners, locally and remotely
- Ability to work flexible hours and on own initiative, including occasional after-hours support as the business requires
What we offer
Comprehensive Health Insurance — so you’re fully looked after.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year.
Gym Allowance — because your wellbeing matters.
Fresh Fruit Mondays — start the week healthy and energised.
Regular Team Events — fun socials, celebrations, and unforgettable moments.
Work Anniversary Cake — because milestones deserve to be celebrated.
Skills Required
- EQF Level 4 or equivalent
- Approximately 2 years experience with desktop, system, applications and network support
- LAN/WAN support fundamentals
- Windows 11 and Microsoft 365 administration and end-user support
- Exposure to Windows Server and Active Directory
- Experience with Microsoft Entra ID (Azure AD)
- Microsoft Intune experience (endpoint/MDM basics, Autopilot enrolment at user-support level)
- Familiarity with Google Workspace
- Ticketing / ITSM tool experience (e.g., Jira Service Management)
- Remote support tooling experience (e.g., NinjaOne, TeamViewer)
- Basic identity & access management (password resets, MFA, conditional access basics, account lifecycle)
- Working knowledge of TCP/IP networking for connectivity and performance troubleshooting
- Excellent troubleshooting, fault-finding, and problem-solving skills
- Strong communication and ability to work across multi-language, multi-site environments
- Ability to work flexible hours and on own initiative, including occasional after-hours support
What We Do
RELIATO Ltd. is a small boutique firm, that is extremely agile and adaptable to most projects using a problem-solving mentality whilst always delivering value to our clients. We are your partner for outsourced back-office services for sales and marketing activities and initiatives. We relish working with clients that have an effective, quick decision-making process. This is when we deliver our best value and results to our clients The services we offer include: Marketing: Media Buy, SEO, tailor made marketing reporting tools, Acquisition funnel sales calls and Reactivation funnel sales calls, tailor made campaign creation and campaign management. Market business analysis and Propensity modelling Affiliate management Design: Brand design services, including web design, front end support services, front end development and design Assistance in making key strategic decisions
