Description
I/T Support Specialist| Best-One Tire & Service | Monroe, Indiana
Join the Best-One Team!
Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you’ll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We’re looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset. This is an onsite position based out of our Monroe office, with regular travel to support our other locations.
What You’ll Earn:
Starting at $24.04/hr
Why You'll Love Working Here:
· Top Pay - the more you know, the more you earn
· Paid holidays & vacations; closed most major holidays
· Home on the weekends
· Health/dental/vision insurance
· 401(K)- Company Match!
· Team member discount program
· Continuing education/training
· Uniform Program
· ...and being a part of a company that offers a career, not just a job!
What You'll Do as I/T Support Specialist:
- Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
- Install, configure, and maintain end-user hardware and software.
- Troubleshoot hardware, software, connectivity, and basic network issues.
- Support new site openings, relocations, equipment deployments, and technology upgrades.
- Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
- Maintain accurate documentation of support activities, asset inventories, and system configurations.
- Ensure compliance with enterprise I/T policies, procedures, and security standards.
- Assist with user account provisioning, access control, and password support in accordance with security policies.
- Coordinate with third-party vendors for hardware repair and telecommunications support when required.
- Participate in disaster recovery preparedness and site-level continuity efforts.
- Travel regularly to company locations.
What We're Looking For:
- Proven experience in end-user technical support or help desk environments.
- Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP).
- Strong troubleshooting and problem-resolution skills.
- Ability to work independently in field environments while maintaining communication with regional leadership.
- Excellent customer service and interpersonal skills.
- Strong organizational skills and attention to detail.
- High school diploma or GED required; associate’s degree in Information Technology or related field preferred.
- Industry certifications such as CompTIA A+, Network+, or equivalent.
- Experience supporting multi-site or distributed business environments.
- Familiarity with basic network equipment and wireless troubleshooting.
- Experience with ticketing systems and service management processes.
Who we are:
For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members.
Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans.
Skills Required
- Proven experience in end-user technical support or help desk environments.
- Working knowledge of Windows operating systems and Microsoft 365.
- Hardware troubleshooting for desktops, laptops, printers, mobile devices, and peripherals.
- Basic networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with basic network equipment and wireless troubleshooting.
- Experience with ticketing systems and service management processes.
- Experience supporting multi-site or distributed business environments.
- Strong troubleshooting, problem-resolution, customer service, communication, and organizational skills.
- High school diploma or GED.
- Associate's degree in Information Technology or related field.
- Industry certifications such as CompTIA A+, Network+ or equivalent.
What We Do
Over the past 77 years, what started out as a single bay service station has grown into a respected tire and service company with over 320 locations in over 35 states – one of the largest independent tire companies in North America. Best-One strives to be the most trusted provider of tires and service in all of its markets with a mission for creating raving fans.
