JOB TITLE: (i-Ready) Associate, Customer Success (UAG)
What will you do?As an Associate, Customer Success (UAG), you will support the planning and execution of user engagement campaigns, events, and digital initiatives to enhance the BruHealth experience. You will work closely with internal teams, vendors, and stakeholders to coordinate campaigns, create engaging content, manage platform updates, analyze user feedback, and help deliver meaningful health and wellness programs for the community.
This role reports to our Senior Associate, Customer Success (UAG), and is based in Brunei.
Your key responsibilities include:- Plan and coordinate UAG-led campaigns and events (health walks, programme launches, pop-ups) across in-app and offline channels
- Support content creation for campaigns - social media copy, in-app articles, push notifications - in both English and Malay
- Design visual assets using Canva and assist with content scheduling across channels
- Reach out to and onboard BruPoints vendors to the BruHealth Rewards Redemption Centre
- Assist with platform configuration tasks (banners, rewards, articles, push notification) and perform quality checks
- Collect and consolidate user feedback from events, campaigns, and social media
- Track campaign performance metrics and support preparation of reports
- Attend stakeholder and vendor meetings, prepare minutes, and maintain project trackers
- Support coordination between UAG, Product, Technical, and Operations teams
- Degree in Communications, Marketing, Business, IT, or a related field
- Strong written and verbal communication in English; Malay is an advantage
- Proficient in Microsoft Office and Canva
- Organised, proactive, and comfortable working in a fast-paced team environment
- Prior involvement in events, marketing, or digital campaigns is an advantage
Skills Required
- Degree in Communications, Marketing, Business, IT, or related field
- Strong written and verbal communication in English
- Malay language skills
- Proficient in Microsoft Office
- Proficient in Canva
- Organised, proactive, comfortable working in a fast-paced team environment
- Prior involvement in events, marketing, or digital campaigns
What We Do
EVYD Technology is a healthcare Artificial Intelligence (AI) company with the mission to transform healthcare using data intelligence. It offers solutions to healthcare participants to enhance public health surveillance, generate insights for decision making, and implement programmes to improve healthcare outcomes. It actively engages in scientific research to generate insights and evidence to power its solutions. The company's flagship EVYDENCE operating platform aggregates raw data that reside in disparate information systems and convert them into computable, structured and standardised data so that they could be further processed to derive deep insights and knowledge using natural language processing, machine learning and other AI technologies.
