The Role
Leads global IT infrastructure and integration deployments, coordinating timelines, cutovers, migrations, vendors, stakeholders, risks, and issue resolution. Manages implementation plans, communications, documentation, and project tracking across technical and executive teams. Supports data center, voice, firewall, guest access, B2B tunnel, and regional hub migrations while improving repeatable processes and reducing after-hours workload. Requires strong project management, infrastructure, networking, integration, communication, organizational, and generative AI prompt-engineering skills.
Summary Generated by Built In
Requisition Number: 2392508
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Work directly with EEPS Integration delivery staff and EEPS staff - from technical to executive level - to execute deployment timelines supporting implementation lifecycle across global teams
- Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers
- Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams
- Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency
- Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams
- Understand project value and impact, aligning to the program and project goals
- Drive best-practices and documentation in support of repeatable processes
- Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to:
- Untrusted and Trusted data center cutovers
- Trusted user site cutovers
- Voice migrations
- Possible cutovers for Firewall work or other internal projects
- Guest Access cutovers
- B2B tunnel migrations
- Regional Hub Migrations
- During non-implementation time, focus on items such as, but not limited to:
- Build a Communications Repository
- To be leveraged for status updates and issue resolution
- Build a Key Contacts Repository
- For global teams and Business Partner-specific integrations
- Implementation Plan Revisions
- Update cutsheets or implementation plans based on real-time experiences
- Reviewing Rally Kanban Boards
- Resource for understanding where work is actively updated for global project teams
- Documentation Updates
- Support global project team with any administrative updates on current progress (IRAADs Project Plans, Rally Cards, as applicable)
- Overall Initiative: Suggest ideas and ways to offload the work being done by the US-based Integration Leads during their non-Business hours
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's Degree in Computer Science/related field or equivalent experience
- 7+ years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership
- 7+ years of experience in managing IT Projects, initiatives and deliverables
- 5+ years of Project Management experience, including:
- Analysis of requirements and documentation
- Project Issue and Risk mitigation/resolution
- Implementation/Deployment plan creation and management
- Project Communication and follow-up
- Health Care industry or Fortune 100 size company and complexity experience
- Experience with Integration processes & practices, methodologies and terminology
- Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes
- Experience with generative AI APIs and frameworks like OpenAI, Google Gemini, Hugging Face, LangChain, AutoGen, or Microsoft Copilot Studio etc.
- IT experience (Infrastructure, Networking and Datacenter Migration)
- Demonstrated experience managing multiple technical project deployments of varying complexity across global team
- Solid experience utilizing SDLC and Integration methodologies to complete project implementation/deployments
- Understanding of Network and Systems technologies, including Microsoft email solutions
- Proven excellent collaboration, negotiation and influencing skills
- Proven to possess ability to craft effective prompts for generative AI systems (prompt engineering).
- Proven excellent verbal and written communication skills
- Proven solid ability to proactively communicate concise, written summaries of issues and resolutions
- Proven excellent organizational skills and ability to initiate and own all aspects of multiple projects
- Proven solid inter-personal skills to communicate effectively across all levels and audiences (executives, technologists, engineers, customers, vendors and other business professionals)
- Actively demonstrate critical thinking within daily activities and across all work deliverables
- Proven solid quantitative and qualitative analytical skills with a "can-do' approach to solving problems
- Demonstrates self-confidence and self-reliance in all aspects of this role, including escalations
- Demonstrates ability to define project scope, objectives, deliverables, and timelines
- Proven effectively manage and communicate implementation/deployment expectations to global team members and stakeholders in a timely manner
- Proven ability to consistently time manage effectively across multiple projects in a fast-paced and changing environment
- Proven flexibility to adjust when needed, to think in the moment and propose solutions to challenges
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science or a related field, or equivalent experience
- 7+ years of professional IT experience with increasing responsibility in IT infrastructure project management and integration leadership
- 7+ years of experience managing IT projects, initiatives, and deliverables
- 5+ years of project management experience, including requirements analysis, documentation, issue and risk mitigation, deployment planning, communication, and follow-up
- Experience in the healthcare industry or in a Fortune 100 company with comparable complexity
- Experience with integration processes, practices, methodologies, and terminology
- Experience with hardware and software provisioning, procurement, contract interpretation, and compliance processes
- Experience with generative AI APIs and frameworks such as OpenAI, Google Gemini, Hugging Face, LangChain, AutoGen, or Microsoft Copilot Studio
- IT infrastructure, networking, and data center migration experience
- Experience managing multiple technical project deployments of varying complexity across global teams
- Experience using SDLC and integration methodologies for project implementations and deployments
- Understanding of network and systems technologies, including Microsoft email solutions
- Excellent collaboration, negotiation, influencing, verbal, and written communication skills
- Ability to craft effective prompts for generative AI systems
- Strong organizational, interpersonal, quantitative, qualitative, critical-thinking, and problem-solving skills
- Ability to define project scope, objectives, deliverables, and timelines
- Ability to manage and communicate implementation and deployment expectations across global stakeholders
- Ability to manage multiple projects in a fast-paced, changing environment and adjust priorities as needed
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
