The Role
Manage end-to-end billing portfolio: resolve customer billing queries to SLA, maintain billing systems, set up multi-site accounts, liaise with internal teams and external agents, produce billing statistics, support UAT and process improvements, and meet weekly/monthly targets.
Summary Generated by Built In
Reports to: Billing Manager
Location: Nottingham - Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We are looking for a I&C Billing Analyst to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
It would be desirable if you had energy industry experience, but this is not essential. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Location: Nottingham - Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We are looking for a I&C Billing Analyst to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
It would be desirable if you had energy industry experience, but this is not essential. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Resolving specific customer accounts within agreed service level agreements. Supporting end to end delivery of designated Billing Portfolio.
- Support maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries.
- Account set up of large customer multi-sites in billing system for group billing.
- Working alongside other departments to resolve complex billing queries i.e. Metering/Industry/Data Exceptions.
- Liaise with External agents to resolve complex Industry/Billing exceptions. Assisting technical Leads with producing billing statistics to report to Line manager. Coordination of Billing tasks to ensure weekly/monthly targets are met.
- Ability to work under pressure and manage multiple deadlines.
- To be able to build effective inter-departmental working relationships. Be flexible and a strong team player, as the role will develop over time.
- Highlighting process improvements and supporting team to drive change. UAT testing of system upgrades/bugs and new software.
- Experience in dealing with DC/DC/MOP & DNO is desirable.
- Exposure to industry Data flows with a good understanding of industry interaction is also desirable.
About Yü
If you have what it takes you could be just what we’re looking for…
- Sharp – Effective decision-making skills to manage technical workload.
- Experienced – you’ve preferably worked in the energy/metering industry.
- Great communicator – you have first-rate communication and interpersonal skills.
- Ambitious – you don’t just want another job, you want a career opportunity.
- Analytical – Naturally curious with an immaculate attention to detail.
- Motivated – you have a “can do” attitude and love to see success.
- Team player – you enjoy working closely with a team to help them develop.
- Flexible – you’re a strong team player who can adapt as the role and business develops.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YULP
#YULP
About
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Skills Required
- Resolve customer billing queries within agreed SLAs and support end-to-end billing delivery
- Maintain and support billing systems and work through system exceptions
- Account setup for large customer multi-site/group billing in billing system
- Work cross-functionally to resolve complex billing, metering, and data exceptions
- Liaise with external agents and produce billing statistics for management
- Coordinate billing tasks to meet weekly and monthly targets
- UAT testing of system upgrades, bug fixes and new software
- Ability to work under pressure, manage multiple deadlines and build inter-departmental relationships
- Experience dealing with DC/DC/MOP & DNO
- Exposure to industry data flows and understanding of industry interaction
- Energy industry experience
- Strong communication, analytical skills, attention to detail and team player mindset
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The Company
What We Do
Yü Energy is a UK-based business energy supplier that offers innovative energy solutions, including gas, electricity, and water, aiming to help businesses save time and money.
