Key Responsibilities
Account Coordination
- Partner with the Lead Account Manager to support day-to-day account management
- Track action items, deliverables, and timelines across multiple projects
- Ensure follow-ups are completed and priorities are executed
Client Engagement
- Maintain regular communication with client stakeholders and general contractors
- Respond to requests, provide updates, and ensure clear communication
- Support a consistent and reliable client experience
Revenue & Opportunity Tracking
- Monitor changes in scope and flag potential additional work
- Support development of proposals and pricing inputs
- Maintain visibility into active and upcoming opportunities
Internal Alignment
- Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
- Communicate client needs clearly and ensure alignment across teams
- Track progress and follow through on outstanding items
Salesforce & Reporting
- Maintain accurate account activity, opportunities, and notes in Salesforce
- Support pipeline tracking and basic reporting
Qualifications
- At least 5 years of experience in account management, sales, or a client-facing role
- Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
- Strong organizational and time management skills
- Ability to manage multiple priorities and follow through on deliverables
- Clear and professional communication skills
- Experience working cross-functionally with internal teams
- Proficiency in Salesforce
Skills Required
- At least 5 years of experience in account management, sales, or a client-facing role
- Experience supporting large or complex accounts
- Strong organizational and time management skills
- Ability to manage multiple priorities and follow through on deliverables
- Clear and professional communication skills
- Experience working cross-functionally with internal teams
- Proficiency in Salesforce
- Experience with data center, construction, infrastructure, or similar accounts
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
