Hydrographic Technical Support Consultant

Posted 3 Hours Ago
Be an Early Applicant
Portsmouth, NH, USA
In-Office
Mid level
Hardware • Security
The Role
Provide first-line technical support and training for CARIS hydrographic software users, diagnose and resolve bathymetric/topographic data processing issues, document workflows, support sales and marketing activities, and deliver on-site and remote consultancy internationally.
Summary Generated by Built In

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

Teledyne CARIS is the world’s leading developer of geospatial software for ocean mapping and marine information systems, headquartered in Fredericton, Canada. We provide an integrated suite of software solutions designed for processing sonar and LiDAR data, managing and analyzing large datasets, producing nautical charts and maps, and delivering data via web services and enterprise systems.

Our technology is trusted globally by government agencies, defense organizations, commercial survey companies, and the research and academic community.

As part of our continued growth, we are seeking a Hydrographic Technical Support Consultant to join our CARIS team!

In this role, you will serve as a subject matter expert in hydrographic data processing, digital terrain modelling, and bathymetric and topographic data management. You will act as a primary point of contact for customers, delivering high-quality technical support and training while helping clients maximize the value of CARIS software solutions.

This position offers a dynamic blend of technical problem-solving, client engagement, and international collaboration.

What You Will Do:

  • Provide first-line technical support to customers via email, phone, and online platforms

  • Deliver software training sessions both remotely and onsite at client locations worldwide

  • Build and maintain strong working relationships with existing and prospective clients

  • Analyze customer environments and challenges to identify technical issues and design integrated solutions

  • Document workflows, standard operating procedures, and technical knowledge for internal and client use

  • Support marketing and sales initiatives, including participation in international conferences and exhibitions

  • Provide expert consultancy services as experience and expertise deepen in the role

What You Need:
  • Bachelor’s degree in Hydrography, Geomatics, or a related discipline
    OR equivalent professional experience in hydrographic surveying

  • Experience with hydrographic software such as EIVA, Hypack, QPS, HIPS and SIPS, or equivalent

  • Proficiency in scripting languages (Python preferred)

  • Strong presentation skills and confidence delivering training to diverse audiences

  • Fluency in English (additional languages are an asset)

  • Must be a United States citizen (due to client, regulatory, or project requirements)

  • Willingness to travel internationally (approximately 25–30%)

  • Excellent interpersonal, cross-cultural communication, time management, and problem-solving skills

Preferred / Asset Qualifications

  • Experience with CARIS software products

  • Knowledge of bathymetric LiDAR systems

  • Experience working with relational databases (Oracle, PostgreSQL)

  • Familiarity with cloud technologies (AWS, Docker, Kubernetes)

  • Understanding of RESTful APIs, SQL, and JSON

Why Join Teledyne CARIS?
  • Work with industry-leading technology used around the world

  • Engage with global clients across government, defense, and commercial sectors

  • Opportunities for international travel and professional growth

  • Collaborative and innovative team environment

What happens next

Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.

  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

Skills Required

  • Bachelor's degree in Hydrography, Geomatics, or related discipline or equivalent professional hydrographic surveying experience
  • Experience with hydrographic software such as EIVA, Hypack, QPS, HIPS and SIPS, or equivalent
  • Proficiency in scripting languages (Python preferred)
  • Strong presentation skills and confidence delivering training
  • Fluency in English
  • Must be a United States citizen
  • Willingness to travel internationally (approximately 25-30%)
  • Excellent interpersonal, cross-cultural communication, time management, and problem-solving skills
  • Experience with CARIS software products
  • Knowledge of bathymetric LiDAR systems
  • Experience working with relational databases (Oracle, PostgreSQL)
  • Familiarity with cloud technologies (AWS, Docker, Kubernetes)
  • Understanding of RESTful APIs, SQL, and JSON

Teledyne FLIR Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Teledyne FLIR and has not been reviewed or approved by Teledyne FLIR.

  • Leave & Time Off Breadth Time off includes progressive vacation that increases with tenure, sick leave, and paid holidays. Immediate eligibility and flexible scheduling at some sites support practical use of leave.
  • Healthcare Strength Health coverage spans medical, dental, vision, and life insurance, alongside short- and long-term disability. Wellbeing resources such as on-site fitness options and no-cost counseling are available in the U.S.
  • Retirement Support A 401(k) with company match is offered, complemented by tax-advantaged accounts and, in some divisions, an ESPP. Match terms were enhanced recently at the corporate level.

Teledyne FLIR Insights

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The Company
HQ: Wilsonville, OR
3,092 Employees
Year Founded: 1978

What We Do

Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging, visible-light imaging, video analytics, measurement and diagnostic, and advanced threat detection systems. Teledyne FLIR offers a diversified portfolio that serves a number of applications in government & defense, industrial, and commercial markets. Our products help first responders and military personnel protect and save lives, promote efficiency within the trades, and innovate consumer-facing technologies. Teledyne FLIR strives to strengthen public safety and well-being, increase energy and time efficiency, and contribute to healthy and intelligent communities.

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