For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job DescriptionTCI is looking for an Assistant PTO (Power Take-Off) Specialist to support our markets throughout MO, IL, and IN! The Assistant PTO Specialist helps keep things going as our in-house expert on mobile hydraulic systems to provide technical support and solutions for our customers and service technicians. He or she is responsible for designing and troubleshooting all aspects of PTO systems, hydraulics, valves, and components.
This role is a Shared Services position located in our Troy, IL location that will require travel about 15% of the time.
CORE RESPONSIBILITIES:
- Give customers technical support and PTO repair or service options by phone and email, and keep the focus on solving their problem.
- Call customers back once the parts for their orders are located.
- Enter part numbers into our system to price parts on orders.
- Go through customer orders and daily contacts to make sure every callback is made and every part is ordered.
- Make sales calls to regular and potential customers to find out what they need right now.
- Monitor PTO parts inventory. Return obsolete, damaged, or incorrect parts to vendors, follow through on the credits or warranties that apply, and tell management about any issues.
- Respond quickly when team members and customers need help identifying the correct parts and accessories for the hydraulic setup on a customer's vehicle.
- Work with vendors on competitive pricing, custom quotes, and information updates in our dealer management system.
- Promote PTO sales in your area of responsibility, working with the corporate parts team, operations, and parts sales.
- Read bulletins and keep up with current and new information about parts, the department, and the business.
- Stay current on how individual hydraulic components work and on technical changes to them.
- Use equipment and resources safely and responsibly, following applicable laws, environmental and safety regulations, and company policy.
What We're Looking For:
- High school diploma or equivalent
- 2+ years of relevant work experience in heavy-duty truck parts or service
- Valid Driver's License with ability to meet insurance requirements
- Must have above average math skills, basic algebra skills, and understand the mathematical order of operations as dealing with hydraulic equations is a daily function of the role
- Basic understanding and ability to read and articulate hydraulic schematics to customers
- Strong analytical and problem-solving skills, including mechanical aptitude
- Ability to work efficiently and maintain physical and emotional stamina to safely manage a fast-paced work environment with changing workloads and priorities
- Resourceful, collaborative team player with the ability to also self-manage time and thrive independently
- Strong attention to detail and commitment to producing quality work
- Knowledge of computer systems, Microsoft Office Suite, and specialized equipment preferred
- Ability to travel about 15% of the time.
WHAT WE OFFER:
Pay range: $20.42 - $30.64 per hour
- 401(k) with company match
- Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
Skills Required
- High school diploma or equivalent
- At least 2 years of relevant experience in heavy-duty truck parts or service
- Valid driver's license and ability to meet insurance requirements
- Above-average math skills, including basic algebra and order of operations
- Ability to read and articulate hydraulic schematics
- Strong analytical and problem-solving skills
- Mechanical aptitude
- Ability to work efficiently in a fast-paced environment with changing priorities
- Resourceful, collaborative, and able to self-manage time independently
- Strong attention to detail and commitment to quality work
- Knowledge of computer systems, Microsoft Office Suite, and specialized equipment
- Ability to travel approximately 15% of the time
What We Do
Truck Centers, Inc. is a family-owned dealer group specializing in the heavy-duty truck industry, providing a full array of products and services including truck sales, parts, service, body shop, and training.
