Role Details
Location: San Pedro Sula & Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Live chats, emails, and phones
Contract Duration: Full-time
Training Schedule: Monday - Friday | 11:00 am - 8:00 pm, weekends off
Work Schedule: Monday - Friday | 11:00 am - 8:00 pm, weekends off
Expected Start Date: January 8, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
Our Customer Support Team handles inquiries from both existing customers and potential leads. Current customers typically reach out for troubleshooting assistance or billing-related questions, while prospective customers inquire about our services, equipment, and pricing. Support is available via chat, email, and phone, with the majority of interactions occurring through live chat. Our team is committed to providing fast, efficient, and knowledgeable support to enhance the customer experience and drive business success.
What You’ll Do:
- Deliver exceptional customer service to users via chat, email, and phone channels with prompt, accurate, and friendly responses
- Use a customer-centric approach, displaying empathy in every interaction
- Help customers solve problems with strong troubleshooting, reading comprehension, critical thinking, and problem-solving skills
- Own problems and see them through to resolution, focusing on long-term, scalable solutions
- Work independently and collaboratively with cross-functional teams to identify, communicate, and resolve escalated issues
- Analyze recurring customer issues and create insight reports to help our Partners make their businesses better
- Savvy with the web, computers, and smartphones
What We Expect From You:
- Excellent English skills, spoken and written (EFSET results from C1 or C2 level)
- 1+ years of technical customer support service experience: preferably supporting customers via tickets, email, and chat
- Strong troubleshooting skills with familiarity in resolving issues related to speakers, Wi-Fi, and Bluetooth
- Ability to work with PC, Mac, and mobile devices
- Top-notch communicator with excellent written and verbal communication skills
- Highly organized with strong attention to detail
- A knack for finding issues while thinking critically to solve problems and recommend solutions
- Resourceful—comfortable troubleshooting and investigating tricky problems on your own, but know when to ask for help
- Strong multitasking abilities and a willingness to learn new workflows
- Unfazed by change, with the ability to navigate ambiguity and flexibility to adapt and respond appropriately to various situations
- Feedback-obsessed mindset, seeking ways to improve and grow
- Flexible with schedule
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
Top Skills
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
