Hybrid Sr. Administrative Associate - Mon - Fri 9:30am-6pm

Williams Lea is hiring for a Hybrid Senior Administrative Associate for our Wheeling, WV office to work Monday to Friday 9:30 am to 6:00 pm!

Pay: $15.53 - $16.35/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Company Provided Parking
• Additional Employee Perks and Discounts

The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include support with documents, reservations, data entry, content management, and communications.

Job Qualifications

• High school diploma or equivalent
• 3+ years administrative support experience preferably in a legal, banking or large corporate environment
• Intermediate skill in the use MS Office software (Word, Excel, Power point); strong keyboarding and typing skills
• Adept with other software programs for providing administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Able to troubleshoot more complex or advanced tasks or concerns on own; understands when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Job Duties

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all administrative support work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in administrative support, including, but not limited to answering phone lines, providing customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support
• *Exercise independent judgment & use established procedures, standards and formats to complete administrative requests to client satisfaction
• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot more complex software or hardware problems
• Train more junior staff members, as needed
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform Quality Assurance on work of others, as requested
• Adhere to Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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