Hybrid Remote Sr. Administrative Associate

Hours: Mon-Fri 8:30 am - 5:00 pm EST

Rate of Pay: $17.60 - 18.63 / hour

Job Duties:

(* denotes an “essential function”)

· *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) 

· *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.

· *Utilize appropriate logs and/or tracking software for all administrative support work 

· *Ensure that job tickets are properly filled out before beginning work 

· *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

· *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues

· *Meet contracted deadlines for accepting, completing, and delivering all work 

· *Troubleshoot basic equipment problems 

· *Assist in developing training plans and process maps for the administrative operation

· *Deliver training plans to a team of Admins

· *Serve as a subject matter expert and resource for junior employees

· *Interact with clients in person, over the phone, via video or electronically 

· Prioritize workflow 

· Performs Quality Assurance on own work and work of others 

· Answer telephone, emails, and place service calls when needed 

· Adhere to Williams Lea policies in addition to client site policies 

· Use equipment and supplies in a cost-efficient manner

Qualifications:

· High school diploma or equivalent education

· Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experience

· Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client

· Familiar with other software programs for providing administrative support

· Strong attention to detail; able to work on multiple projects simultaneously

· Must have good organizational skills

· Must be able to meet deadlines and complete all projects in a timely manner

· Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion

· Able to exercise good judgment to make decisions that conform to business needs and policy

· Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

· Ability to maintain professional composure when working with immediate deadlines

· Ability to work both independently and collaboratively as part of a team

· Ability to work in a fast-paced environment

· Ability to communicate professionally both verbally and in writing

· Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

· Must be self-motivated with a positive attitude

· Proven customer service skills are required to create, maintain, and enhance customer relationships

Supervision

· Number and title(s) of direct reports (if any): N/A

· Received: Lead Administrative Associate, Supervisor, Manager

Job relationships

· Internal: This position works closely with administrative associates and administrative services team members

· External: Clients

MUST work any mandatory overtime at the request of management.