Hybrid RCM Supervisor - Greenville, SC

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

• Responsible for specific team training and development of team members, providing feedback and monitoring.

• Prepares reports for various departments pertaining to denials.

• Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions are worked within the established timeframes

• Ensures that quality of work is maintained, and that compliance policies and procedures are followed through billing operations.

• Report audit metrics **list out of metrics** for employees to monitor accuracy and productivity rates

• Conduct team meetings to educate on insurance guidelines, claim denials pertaining to departments, and re-training efforts on accounts incorrectly verified, charges non submitted.

• Maintain patient confidentiality and function within the guidelines of HIPAA

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

• Provide resolution support and guidance surrounding all billing processes and the performance management of all direct reports.

• Other duties assigned ​

• 2 + years of supervisory experience in similar role.

• Healthcare or Revenue Cycle/Billing/Accounts Receivable

• ICD 10 and CPT coding

• Patient insurance and benefit eligibility

• Month-end reporting

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees