Hybrid Enablement Manager - Operations and Resourcing Manager

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

We are seeking to recruit an experienced Workday professional to supplement our existing AMS EMEA team. The role will be hybrid, ie fulfilling on a 50:50 basis both an AMS Enablement Manager and an AMS Operations and Resourcing Manager role. 

Enablement Manager role:

• Customer Engagement/Business Development

• Will have a designated number of customers to be accountable for:

• Providing assessment and estimates for new contracts of work (post deployment), supports BDMs and Sales teams on new business bids

• Managing the preparation of service agreements and contracts, and all SFDC related data maintenance

• Conducting customer facing meetings and regular service reviews

• Liaising with Strada counterparts on global upsell opportunities and other requests (e.g. Marketplace)

• Works with Marketing/BDM on promotional activity, represents Strada at industry events

• Operational Service Management

• Resource planning on contracts (SOWs) for assigned accounts

• Responsible for collating all billing and expense data

• Co-ordinate resources and tasks across Strada teams

• Assists with customer escalations

• Provides PM service on SOWs, co-ordinates consultant activity, and provides weekly status reports

Operations and Resourcing Manager role:

• Lead and drive AMS Operational process documentation and improvement

• Monitor and manage the capacity of resources to ensure that the organization can meet current and future project demands. Perform resource analysis and consult on capacity utilization, attrition, and experience.

• Own and monitor EMEA AMS Metrics dashboards, utilize PSA and JIRA metrics reporting and overall AMS tooling process improvement to improve efficiency and effectiveness.  Analyze current processes in place, and operational metrics.  Inform, develop, and recommend strategy to senior management based on an evaluation of business needs. 

• Ensure effective management of AMS client service requests raised via the JIRA ticketing tool by:

  • Being primary escalation point for JIRA tooling issues and escalations raised by internal AMS team or Clients.

  • Co-ordination of JIRA enhancement requests from the AMS team and attendance as key stakeholder at Global JIRA Governance cadence meetings

  • Being responsible for maintenance, review and improvements to AMS JIRA operating processes and procedures

• Work closely with Enablement & Project Managers, PALs (Practice Area Leads), and other stakeholders to understand resource needs and priorities. Maintain strong relationships with internal and external partners, including global resourcing teams.

• Assist EM team with onboarding of new clients into AMS support

• Assist with coordination and resourcing of bi-annual Workday Release Cycles

• Partner with functional areas within region to review project staffing needs for projects based on their skills, experience, and availability.

• Ensure that resources are allocated efficiently to meet project deadlines and objectives, aligning staffing priorities to staffing capacity.

• Optimize resource utilization, maximizing use of Strada’s consulting resources to maximise revenue production.

• Identify and manage key staffing risk areas associated with resource allocation.  Develop contingency plans to address potential resource shortages or conflicts.

Requirements:

• Workday HCM/IC/EM certified
• Proven Client Service credentials and experience
• Excellent organizational skills, with the ability to prioritize effectively and stay focused under pressure
• Project Management Experience
• Candidate will be expected to take and pass WD PM Certification (if not already certified)

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.