Hybrid - Customer Support Specialist ll

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

About The Role

Do you like helping others?  Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career. 
The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Effectively manage incoming emails and inbound calls.
• Build sustainable relationships of trust and generate help through open and interactive communication
• Provide accurate, valid, and complete information about services, products, and partner policies
• Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies.
• Research answers or solutions as needed
• Take the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service

What We Expect From You:

• Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of customers
• C2 English written and verbal communication skills. 
• Ability to write clear and concise correspondence using correct spelling, grammar, and formatting.
• Active listening skills (and reading comprehension)
• Ability to multitask, prioritize, and manage time effectively. 
• Strong problem-solving and critical-thinking skills. 
• Attention to detail and diligence 
• Highly empathetic, compassionate,  and able to convey that over email and chat
• Comfort with sensitive female-centric topics
• Background in healthcare is a plus
• Zendesk experience is a plus

What You’ll Get In Return:

• Full-time with the potential for overtime if requested
• Work type - Hybrid model
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development