Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Hybrid Business Analyst / Quality Assurance Analyst to join our growing team in Plano, TX!
The Hybrid Business Analyst / Quality Assurance Analyst partners with business and technical stakeholders to elicit, analyze, document, test, and validate requirements for the HubSpot delivery team. This role translates
business, content, workflow, integration, data, and reporting needs into clear, actionable requirements and testable acceptance criteria. The Hybrid BA/QA Analyst coordinates User Acceptance Testing, develops and executes test scenarios, supports defect triage and retesting, manages scope and change, and helps ensure delivered solutions align with business goals, quality expectations, and measurable value.
How You Will Contribute:
- Lead requirements workshops with business and technical stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies.
- Elicit, document, and manage business, functional, technical, integration, data, content migration, workflow, reporting, and quality requirements for the HubSpot implementation.
- Translate requirements into epics, features, user stories, acceptance criteria, process workflows, data mappings, and test scenarios.
- Provide analytical and technical guidance to business stakeholders to support informed decision-making and confirm that HubSpot capabilities align with business needs.
- Support Agile delivery through backlog refinement, sprint readiness, acceptance criteria validation, and release activities.
- Perform functional, integration, regression, migration, workflow, reporting, and user acceptance testing.
- Track, prioritize, and triage defects; validate fixes and support retesting efforts.
- Serve as the primary liaison between stakeholders, developers, QA, and external vendors throughout delivery and testing.
- Support change management, user adoption, training documentation, transition planning, and release readiness.
- Monitor KPIs and quality metrics to measure solution performance and drive continuous improvement.
Licenses & Certifications:
- Business Analyst certification (preferred)
- Quality Assurance or software testing certification, such as ISTQB or equivalent experience (preferred)
- HubSpot, CRM, CMS, or marketing automation certification (preferred)
Skills & Experience to be Successful:
- 3-5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role.
- Familiarity with requirements gathering techniques (e.g., interviews, questionnaires, user observation, workshops, process review, etc.).
- Experience writing clear requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation.
- Ability to build strong relationships and work collaboratively with business stakeholders, development teams, QA teams, and vendor partners.
- Strong problem-solving skills related to complex business scenarios, technical solutions, workflow changes, data quality, and user experience.
- Proven experience working with Agile/Scrum and Waterfall methodologies, including backlog refinement, testing cycles, UAT, and release readiness activities.
- Proficiency using Microsoft Office and business applications.
- Experience using data visualization and process mapping tools, such as Microsoft Visio.
- Ability to work independently, with limited required direction and guidance.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts, testing outcomes, risks, and defects to non-technical stakeholders.
Preferred:
- Bachelor’s degree in business, information technology, computer science, or a related field.
- Experience working with HubSpot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations.
- Experience working with WordPress or migration projects from WordPress to another marketing, CRM, CMS, or digital engagement platform.
- Experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- 3-5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role
- Familiarity with requirements gathering techniques, including interviews, questionnaires, observation, workshops, and process reviews
- Experience writing requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation
- Ability to collaborate with business stakeholders, development teams, QA teams, and vendor partners
- Strong problem-solving skills involving business scenarios, technical solutions, workflows, data quality, and user experience
- Experience with Agile/Scrum and Waterfall methodologies, backlog refinement, testing cycles, UAT, and release readiness
- Proficiency using Microsoft Office and business applications
- Experience using data visualization and process mapping tools such as Microsoft Visio
- Ability to work independently with limited direction and guidance
- Excellent written and verbal communication skills for explaining technical concepts, testing outcomes, risks, and defects to nontechnical stakeholders
- Business Analyst certification
- Quality Assurance or software testing certification, such as ISTQB, or equivalent experience
- HubSpot, CRM, CMS, or marketing automation certification
- Bachelor's degree in business, information technology, computer science, or a related field
- Experience with HubSpot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations
- Experience with WordPress or migration projects from WordPress to another marketing, CRM, CMS, or digital engagement platform
- Experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
