Hybrid Accounts Receivable Supervisor - Greenville, SC

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

• Managing all aspects of revenue cycle day-to-day activities and processes in responsible area.

• Provides leadership in a team environment

• Responsible for specific team training and development of team members, providing feedback and monitoring.

• Responsible for recruiting, development and performance management within areas of responsibility.

• Prepares and analyzes reports for various departments pertaining to denials, assignments, trends, projects, and outcomes.

• Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions are worked within the established timeframes.

• Ensures that quality of work is maintained, and that compliance policies and procedures are followed through billing operations.

• Conduct team meetings to educate on trended issues, guidelines, process/protocol updates and complete re-training efforts as needed to maintain a high functioning team

• Maintain patient confidentiality and function within the guidelines of HIPAA

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

• Provide resolution support and guidance surrounding all billing processes and the performance management of all direct reports. Promotes effective change management practices.

• Manages and prioritizes limited resources across multi-disciplinary, multi-site teams to maximize efficiency.

• Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully.

Based at the corporate office in downtown Greenville, SC. This role will have the opportunity to be hybrid after training.

• 3 + years of supervisory experience in similar role.

• Healthcare or Revenue Cycle / Billing / Accounts Receivable

• ICD 10 and CPT coding

• Confident, professional demeanor and team player attitude a must

• Patient insurance and benefit eligibility

• Month-end reporting

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calm subscription for all employees