HWS: Program Manager, Talent Management

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. 

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

As a Program Manager, Talent Management on the Talent Management & Curation team, you will be responsible for the development, growth and implementation of initiatives related to the Expert-Vetted talent program. The Expert-Vetted talent program represents the top 1% of talent on Upwork, who are identified and pre-vetted by our Talent Managers - recruitment subject matter experts in their fields. This role will ensure that current and prospective Expert-Vetted talent have a seamless experience in both the pre and post-vetting process. With deep staffing and recruiting experience, you know what ‘great’ looks like. You have a bias for action, and ensure that internal partners and candidates who move through our process have an outstanding experience. This is an exciting opportunity to join and grow an already thriving team at Upwork!  

This role reports to the Senior Manager, Talent Management. 

Work/Project Scope: 

• Support the workflow of the pre and post-vetting process for talent in relation to the Expert-Vetted talent program.
• Responsible for leading and managing individual projects including scoping program needs, strategy development and deployment.
• Support Talent Managers to monitor, route and respond to internal and external requests.
• Liaising with cross-functional partners to ideate and stand up initiatives.
• Draft and maintain documentation, messaging, reporting, and metrics. 
• Manage internal relationships with cross-functional partners including but not limited to Product, Engineering, and Marketing to maximize program success.

Must Haves (Required Skills): 

• Experienced recruiting and sourcing leader with exposure to global talent.
• Proficiency using ATS systems at an intermediate to expert level.
• Strong project management and organizational skills, with experience balancing multiple initiatives simultaneously.
• Experience writing internally and externally facing documentation and messaging.
• Has created, measured and deployed pre-vetting programs.
• Strong understanding and knowledge of global recruitment programs.
• Metrics centric and data driven.
• Experienced working with cross-functional partners including product, sales, delivery, recruiting, marketing and operations.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.