Location: Montreal
Employment Type: FTE
About Our Hiring Partner: Engineered Arts
Our robots are known worldwide and are regularly featured in the media, both traditional and social. They have been entertaining and educating in Universities and Science Centers for more than two decades. Now we are at the forefront of the AI boom and our technology is primed to add value to new verticals with the automation of interaction through embodied AI. These emerging applications include reception duties and office automation aids, hospitality concierge and check-in assistants, information points and product information kiosks amongst many other exciting use cases.
About the Role
We're expanding into Canada to establish a base for deploying and testing our humanoid robots in new use cases. You'll become a subject expert on our robots - understanding them inside and out, diagnosing issues in the field, interfacing with customers trialing the tech, and feeding insights back to product teams. You'll also manage our in-house Canadian fleet, maintaining and upgrading robots for demos and deployments. As one of our first Canadian hires, you'll be self-motivated and self-driven, with strong support from UK and US teams, acting as the on-the-ground point person for whatever the business or customers need.
Key Responsibilities
- Sales support: Provide technical sales expertise to North American teams, act as the Canada sales point of contact, and deliver live demos (in-person at our offices, on-site with desktop robots, or remotely via video call).
- Customer liaison: Be the primary contact for Canadian customers trialing new robot features, collect feedback, and relay insights to Product Development teams.
- Customer support: Manage the digital helpdesk as first point of contact, own support tickets from diagnosis to resolution, connect remotely to troubleshoot issues, coordinate spare parts shipments with production, and travel on-site for complex fixes.
- Installation, rental, and event support: Coordinate venue requirements with customers, perform pre-shipment checks, travel for setup and installation, train customer stakeholders on safe usage and maintenance, stay on-site during rentals to ensure optimal performance, and represent EA at trade shows (booth setup, visitor engagement, exhibit management).
- EA robot fleet management: Own and maintain the Canadian robot fleet, ensuring they're always demo-ready for developers, customer visits, or last-minute event deployments.
What You Bring
- Customer-facing experience with strong organizational and project management skills
- Electronics fundamentals: ability to diagnose issues using multimeters, oscilloscopes, and debug complex electromechanical systems
- Full driving license and ability to travel globally without visa restrictions (especially Canada, USA, Asia)
- Excellent verbal and written communication
- Experience supporting complex mechanical devices or machine tools
- Computer networking knowledge and troubleshooting
- Team or office management experience
Important Notice:
This job opportunity is with a third-party company that partners with AppDirect, referred to here as an “AppDirect Partner.” This role is not a direct employment opportunity with AppDirect, Inc. AppDirect, Inc. has no control over the hiring process and is not responsible for any disputes that may arise between applicants and the third-party company.
Key Information:
Third-Party Employment: This position is with an independent company that has its own hiring processes, employment terms, and working conditions.
No AppDirect Employment Relationship: By applying, you’re applying directly to the AppDirect Partner Solutions—not to AppDirect.Data Privacy: Your application will be processed by the AppDirect Partner according to their privacy policy. AppDirect may share your information to facilitate the process.
Brand Usage: The listing appears under the “Opportunities with AppDirect Partners” brand but does not imply employment or endorsement by AppDirect.
Legal Disclaimer: AppDirect is not liable for any issues between you and Engineered Arts. By applying, you agree to these terms.
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What We Do
AppDirect offers a subscription commerce platform that removes the complexity of building a recurring business model. Sell any product, through any channel, on any device—as a service. Our platform efficiently powers all sales, direct or indirect, lowering customer acquisition costs, and uniquely unifies identity, data, mobile, and billing management for digital services to increase customer lifetime value.
Our platform opens up endless opportunities for digital commerce innovation, giving businesses the freedom to grow. We power millions of subscriptions worldwide for organizations like Jaguar Land Rover, Comcast, Sage, Keller Williams, ADP, and Deutsche Telekom.
