Human Services Planner/Evalulator III

Agency

Dept of Health and Human Services

Division

Mental Health

Job Classification Title

Human Services Planner/Evaluator III (NS)

Position Number

65026088

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Division of Mental Health, Developmental Disabilities and Substance Use Services is the State agency charged with responsibility for developing, providing and overseeing publicly supported mental health, developmental disabilities, and substance abuse services in North Carolina. The Division collaborates with other state agencies within and outside of NC DHHS to improve services and supports related to mental health, substance use and intellectual and other developmental disabilities.
The Performance and Oversight Section is a best practice team focusing on systemic-level interventions designed to ensure best practice related to prevention, diversion, and intervention activities in the areas of Mental Health, Intellectual and Developmental Disabilities and Substance Use Services. This team provides leadership regarding evidence-based best practices, innovations, and improved systems performance in coordination with stakeholders across health, public safety and corporate sectors.
The section is home to the state’s Controlled Substance Reporting System, an evidenced based approach to support the use of controlled substances for medical purposes by providing prescribers with information to support critical decision making. The program combines innovative technology with rapidly evolving customer services and relations, ensuring users receive the most up to date information possible.
The Primary Purpose of this position is to provide programmatic support to the state’s prescription drug monitoring program (PDMP), known as the North Carolina Controlled Substances Reporting System (NCCSRS). This position provides essential functions of the system through customer service, developing and maintaining user resources, facilitating and providing in-person and hybrid trainings, educational and outreach initiatives for system users; and monitoring essential business functions such as fiscal and contractual operations. This position reports to the Senior Manager to assist with program planning, evaluating program performance, recommending approaches for improving the program experience for service users and to implement plans and initiatives as directed.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $63,927 - $111,871

Recruitment Range: $63,927 - $87,889

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. 

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Considerable knowledge of human services administration and community planning concepts, and of human service programs and supportive services in the functional areas to which assigned.

• Ability to provide guidance to state and local management in planning new or improved programs, and to communicate effectively with professional and administrative personnel.

• Working knowledge of state and federal controlled substances acts, and other pharmaceutical guidelines and services.

• Experience managing multiple projects, demonstrable customer service expertise, multi-tasking skills, and experience completing time-sensitive, assigned tasks efficiently.

Posting closes at 11:59 p.m. the night before the end date.

About the NC Division of Mental Health (DMH):
The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for state benefits. 

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.

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Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Planner:

Master's degree in public or human service administration or human services programmatic field from an appropriately accredited institution, and three years of human service experience, two of which must have been in human services program planning;

OR Bachelor's degree from an appropriately accredited institution, and five years progressive administrative or consultative experience in a human service program, two of which must have been in human service program planning; or an equivalent combination of education and experience

Evaluator:

Master's degree in the field of psychology, sociology, or social work from an appropriately accredited institution, and three years of experience in research and evaluation, using statistical methodologies in human service programs.

OR Bachelor's degree from an appropriately accredited institution, and five years of experience in research, evaluation and statistical application in the human service field.

OR an equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tonya Lofton McLamb

Email:

[email protected]