Human Services Case Manager (Bilingual English/Vietnamese preferred)

Opportunity awaits!

We are hiring a Case Manager (Bilingual English & Vietnamese preferred) to join our team. In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. If you have a passion to help vulnerable communities, this position is for you. Apply today!

Summary of Duties

As an Case Manager, you will:

• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.

• Work closely and collaboratively with the Oregonian, other agencies, medical and care providers, and community partners to provide benefits, services, and information.

• Work with Oregonians to create person-centered risk mitigation plans and provide risk mitigation as needed.

• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone. Develop detailed, individualized, and person-centered case planning for Oregonians.

• Inform Oregonians of rights, responsibilities, service options, and methods of recourse.

• Utilize all applicable forms, computer systems, tools, and any other available resources.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

(Bilingual English & Vietnamese preferred)

Essential Attributes

We are looking for candidates with:

• Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes 

• Experience in a fast-paced environment delivering customer service to end users

• Experience interpreting and implementing policy and procedures 

• Experience preparing and maintaining written narrative documentation of actions taken 

• Experience interviewing to obtain information to evaluate the next steps in the intake process

  Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

  • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

  • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• Working Conditions

  • Hybrid work is not an option during trial service. Hybrid work condition may be an option after trail service is completed and may be discussed with the supervisor.

  • Your work schedule may be flexible with option to work between 6am-6pm.

  • Fast paced environment with constantly evolving policies and procedures.

  • May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.

  • Repetitive motions, prolonged sitting, and daily computer and technology use. 

  • May come in contact with animals, some which of may be dangerous.  

  • May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.

  • You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

  • You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.

• Background Checks and Requirements

  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Benefits

  • ODHS Employee Resource Group communities that promote shared learning.

  • Cost of Living Adjustments.

  • Annual salary increases (until you reach the top of the listed salary range).

  • Amazing benefits package.

  • Possible eligibility for the Public Service Loan Forgiveness Program.

• Employment Preference

  Veterans’ preference:

  • Veterans’ preference information.

  • How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• General Information

  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

  • This recruitment may be used to fill future vacancies in the same classification.

• Contact Information

  We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Ryan Bennett.

• Email: [email protected]