The Role
Supports employee relations, performance management, training, recruitment, HR administration, compliance, reporting, staff welfare, facilities coordination, and employee transportation. The role advises managers on HR matters, handles grievances, maintains HR records and reports, coordinates welfare initiatives, and ensures adherence to company policies and labor legislation. Fluency in English and French is required.
Summary Generated by Built In
Overview of the Role 🔍
Support the delivery of HR activities, ensuring effective employee relations, performance management, HR administration, compliance and team member development and well-being.
Key Responsibilities 📋
People Management & Employee Relations
• Support HODs and supervisors in managing, motivating and developing their teams.
• Advise management on HR matters and handle employee grievances within company policies and labour legislation.
• Conduct exit and return-to-work interviews and gather employee feedback for continuous improvement.
• Support the implementation of employee engagement surveys, welfare initiatives and CSR activities.
Performance Management & Training
• Support the implementation, monitoring and continuous improvement of the Performance Management System (PMS).
• Identify training needs in collaboration with HODs and the Training Manager.
• Monitor team performance and support the development of a performance-driven culture.
Recruitment & HR Administration
• Participate in the recruitment and selection process.
• Ensure salary increases and promotions comply with established SOPs and update HR records accordingly.
• Liaise with the Payroll Team on payroll-related matters.
• Prepare and maintain HR statistics, KPI reports and periodic HR reports.
• Assist the HR Manager with monthly, quarterly and annual reporting, as well as budget preparation and monitoring.
HR Policies, Compliance & Employee Support
• Implement and communicate HR policies, procedures and relevant updates to employees.
• Ensure compliance with company standards, procedures and prevailing labour legislation.
• Support the implementation of the Quality Management System within departments.
• Participate in Health & Safety Committee meetings and follow up on related actions.
Staff Welfare & Facilities
• Coordinate staff welfare activities, events and committee initiatives.
• Monitor uniform and accessory procurement in line with the approved budget.
• Oversee the day-to-day operations and cleanliness of staff canteens, quarters and locker rooms.
• Coordinate employee transportation with service providers and address related issues.
Ideal Candidate Profile 🎯
• Diploma or Degree in Human Resource Management or a related field.
• Previous experience in a Human Resources management role.
• Sound knowledge of HR policies, practices, labour legislation and current HR trends.
• Experience in conflict resolution, disciplinary procedures and workplace investigations would be an advantage.
• Strong leadership, communication, interpersonal and negotiation skills.
• Fluent in both English and French.
What's in it for you? 🎁
• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.
Skills Required
- Diploma or degree in Human Resource Management or a related field
- Previous experience in a Human Resources management role
- Knowledge of HR policies, practices, labor legislation, and current HR trends
- Fluency in English and French
- Experience in conflict resolution, disciplinary procedures, and workplace investigations
- Strong leadership, communication, interpersonal, and negotiation skills
Am I A Good Fit?
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The Company
What We Do
ER Hospitality is the hospitality and leisure arm of Mauritius’ ER Group, operating a portfolio of hotels, resorts, leisure attractions, golf courses, wellness experiences, restaurants, and educational and cultural venues. Through brands including Heritage Resorts, Veranda Resorts, Kaz’alala, Domino’s Pizza, and Ocean Basket, it creates authentic guest experiences rooted in Mauritian culture, sustainability, and service excellence for local and international visitors.
