Human Resources Representative - Human Resources Admin

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Dir of HR Ops, the incumbent is responsible for assisting current and former employees, tenants, and contractors with general issues that are brought to the Human Resources window and/or from contact with the department via phone or email, while also providing general clerical support to other functions of the Human Resources Department.

• Performs customer service function by supporting employees with their requests and questions via phone, email, or in-person. Relays information on company policies, union contracts, and state and federal laws as applicable.
• Reviews, processes, and responds to leave of absence requests daily under the supervision of the HR manager and within the guidelines of the FMLA, ADA, and union contracts. Prepares invoices for employees on leave of absence with health premium arrears.
• Completes employment verifications requests from employees, government entities, and banking institutions as authorized. Processes National Medical Support Notices, NJ Temporary Disability Insurance, NJ Family Leave Insurance benefits and other government documents as required.
• Acts as a liaison to the Payroll Department, relaying pay check issues and assisting with the distribution of reprinted pay stubs and W-2’s copies (as requested) or reissued paychecks. Assists with the collection of updated employee tax and direct deposit forms.
• Communicates benefit programs, and processes tickets for benefits extensions or exceptions (as approved).
• Retains and organizes photocopied, mailed, scanned, and emailed documents; performs other clerical functions as needed.
• Other job duties as assigned.

• College Degree preferred. 
• One (1) year experience with computerized application systems, along with Infinium/Workday or similar Human Resources database system knowledge preferred.
• One (1) year experience in Human Resources function in a casino environment preferred.
• Experience in the casino industry preferred. 

ADDITIONAL REQUIREMENTS:

• Must have knowledge of MS office software to include Word and Excel. Experience working in a high volume, fast paced environment preferred.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Excellent interpersonal and guest service skills, along with outstanding telephone etiquette.
• Excellent verbal and written communication skills.
• Multiple languages a plus.
• Ability to perform duties accurately and efficiently and exhibit strong time management and multi-tasking skills.
• Ability to maintain strict confidentiality of all data and information.
• Ability to work weekends or evenings on occasion if needed.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $20.00 hr