The Opportunity:
Under limited supervision, responsible for generating metrics and other reports to the business on time with accuracy in data. Acquire data from primary or secondary data sources and maintain databases/data systems. Filter and clean data, and review computer reports, printouts, and performance indicators to locate and correct code problems. Identify trends or patterns in data sets.
Responsible for generating, analyzing, and delivering comprehensive reports that support strategic decision-making.
WHAT WE’RE LOOKING FOR:
The Human Resources Service Excellence, Reporting Analyst is responsible for gathering, analyzing, and interpreting data to improve service delivery across the organization. The role involves generating reports and insights that support decision-making, track performance metrics, and drive continuous improvement in service excellence.
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Support the Service Excellence team focused on HR Reporting
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Gather, analyze, and summarize data and trends from multiple sources to generate accurate reports
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Design and produce regular and ad-hoc reports on for stakeholders, including senior management and department heads
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Collaborate with various teams to consolidate information for reporting
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Use data visualization tools to highlight data and trends for leadership review
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Ensure accuracy and integrity of the data and reports generated
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Monitor and evaluate the relevance and usability of the reports produced
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Enhance existing reporting systems and introduce new ways to view data
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Stay updated on the latest reporting trends and technologies
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Ability to write and generate workday reporting
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Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processes
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Data Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insights
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Dashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service Department
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KPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvement
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Request Management: Manage incoming requests for new dashboards, data corrections, and reporting changes
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Documentation: Maintain clear documentation of code, data models, and automation processes
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Data Integrity: Ensure the accuracy and integrity of data through regular testing and validation
EXPERIENCE:
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2+ years of relevant experience in Reporting, Data Analysis, or a similar role
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Proficiency in using data visualization and reporting tools
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Proven experience in gathering, analyzing, and presenting data in the form of comprehensive reports
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Experience in performing quality checks and validations on reports and data sets
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Proven track record in successfully generating accurate and useful reports to aid business decisions
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Familiarity with data analysis principles, reporting techniques, and industry best practices
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Strong understanding of Excel and the ability to use it for advanced data analysis and automation
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Experience building and maintaining dashboards in tools such as Tableau, Power BI, or similar
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Ability to analyze complex data sets, identify trends, and automate systems for improved efficiency
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Strong communication skills to explain complex data to non-technical stakeholders
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Bachelor’s degree
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Experience in a customer service or call center environment is preferred
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Proficiency using Workday and Service Now (SNOW)
SKILLS AND COMPETENCIES:
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Reporting Expertise
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Data Analysis Skills
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Technical Skills
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Excellent Communication Skills
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Attention to Detail
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Time Management
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Critical Thinking
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Problem Solving Skills
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Collaboration Skills
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Confidentiality
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Customer focus- internal and external
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Courageous Leadership
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Cultivating innovation
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Drive for results
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Accountability
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Collaborative Effort
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Bias for action
OTHER
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Shift: 9:00am - 6:00pm MXC
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All positions will follow current in-office requirements, specific to the office location
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Relocation support and packages are not being offered for positions at this time
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Applicants must be legally authorized to work within the country that the position is based. Visa support is not being offered at this time
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The salary for these positions will be determined based on the market rates for the location in which the role is based
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
What We Do
Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.
More than 13,500 strong, our associates are passionate about our mission to set science in motion to create a better world. We share enthusiasm for innovation, excellence, and achievement. Whether we are collaborating with our customers to advance science or solve multifaceted problems, we help them reach their goals more efficiently and effectively.
Visit our website to learn more about Avantor.
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