Human Resources Operations Support Specialist

Human Resources Operations Support Specialist

PURPOSE:
Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment. Utilizes knowledge base and case management software tools to assist associates in completing their human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards. Completes electronic and in-person onboarding and orientation activities.
RESPONSIBILITIES:

• Provides or coordinates administrative support for HR Operations.
• Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
• Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
• Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
• Utilizes knowledge base informational software to answer associate inquiries.
• Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg.
• Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
• Works with subject matter experts and responds back to associates with final answer.
• Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.
• Scans/indexes HR documents.
• Performs all work in accordance with established service center targets and standards.
• Assists in training associate service center staff, as necessary.
• Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
• Meets compliance standards and completes regular audits.
• Assists with Service Awards program for the Plant.
• Provides data as requested from HR systems for internal and external reporting.
• Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
• Adheres to 5S and Safety Standards and Principles.
• Performs other duties as assigned by management.
• Responsible for all hiring in the system for internal employees.
• Manage the HR Service Center, fielding internal employee inquiries.
• Address HR-related inquiries from employees.
• Handle significant systems work, requiring a technical mindset.
• Input information into SAP.
• Maintain a flexible schedule.
• Work in the office at a desk with a headset.
• Operate in a relaxed service center environment.
• Handle upset employees and manage conflicts effectively.
• Be very customer-oriented and eager to help others.

QUALIFICATIONS:

• BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.

REQUIRED SKILLS:
E) Knowledge/Skills/Abilities: Basic = less than 1 year of experience/training needed; Intermediate = 1 – 3 years of experience/some training may be needed; Advanced = 3-5 years’ experience/no training needed; Expert = 5+ years’ experience/able to train others.

• 3+ years communication skills both written and verbal as proven through work experience.
• 3+ years computer skills in MS Excel, MS Word, and proven ability to learn new systems as proven through work experience.
• 2+ years of experience in a customer service role.
• 2+ years using and learning various computer software and systems.
• Work experience dealing with difficult and highly emotional situations.
• Experience managing confidential data.
• Ability to handle a high volume of associate calls daily while maintaining a positive attitude.
• Ability to work in a highly confidential, structured, and measurement-oriented environment.
• Basic knowledge of general human resources practices.

PREFERRED SKILLS:

• Human Resources process experience preferred.
• SAP experience preferred.
• Bilingual: Spanish/English strongly preferred.

PHYSICAL REQUIREMENTS:
Physical Demands - Examples are: 1) Transports materials or inspects building, equipment and other items; 2) operates computers or other office equipment’; and 3) sits or stands for prolonged periods of time. Physical demands should be described in terms of what must be done and not in terms of physical or mental attributes.) Identify the key physical demands required to perform the essential function(s) of the job and indicate whether the responsibility is performed occasionally (“O”), frequently (“F”), or constantly (“C”).
 

• Operates computers, printers, fax, and copier ("C").
• Sits for prolonged periods of time ("C").
• Walks throughout the facility ("C").

FLSA STATUS/ WORKING SCHEDULE:
Location: Greer, SC
Type: Full time
Start Date: ASAP
Start Time: Must be flexible to work between the hours of 6:00am-6:30pm (this is not all the time). This position will primarily work the 8:20am-5:00pm shift. Typically, Monday-Friday. If there is a new hire orientation that is in the evening around 5:30pm this person will need to cover this occasionally. There are also onsite hours on Wednesday mornings starting at 6:00am, which this person will need to cover occasionally as well. A few times a month will need to be flexible outside the typical 8:20am-5:00pm shift.
DISCLAIMER:
This job description is a high-level overview of general expectations of this position. It is not intended to list every responsibility of the position, nor does it represent an employment contract of any kind.