NOTE: This role is based in East Syracuse. Please do not apply if you cannot commute there
Summary:
We are seeking a dynamic Chief of Staff/HR Manager to lead the strategic and operational management of human capital for a growing, Private Equity-backed eCommerce company. This role blends high-level planning with hands-on execution across all areas of HR, serving as a key liaison between leadership and employees.
You will oversee and enhance programs related to employee development, performance management, compensation, benefits, recruitment, onboarding, and training. In this pivotal role, you will help shape company culture, foster employee engagement, and drive initiatives to improve morale, boost productivity, and reduce turnover.
As a core member of the site’s leadership team, you will contribute to broader corporate strategy and play a vital role in aligning personnel practices with organizational goals. This position also includes managing sensitive employee relations matters—such as disciplinary actions, layoffs, and terminations—in compliance with labor laws and company policy.
Key Responsibilities:
- Partner with executive team to support organizational goals
- Lead recruiting, interviewing, hiring, and onboarding processes
- Oversee employee training and development programs
- Maintain and update job descriptions, policies, and organizational structure
- Manage HR systems, payroll data, and timekeeping accuracy (e.g., ADP)
- Administer benefits and compensation plans
- Handle employee relations issues, disciplinary actions, and terminations
- Coordinate and process workers' compensation, leaves of absence, and return-to-work programs
- Develop and enforce HR and safety policies to ensure compliance
- Promote employee engagement through programs and feedback initiatives
- Track performance management and support managers with reviews and goals
- Maintain all required HR records and ensure legal compliance
- Serve as a bridge between employees and leadership to ensure clear communication
- Participate in annual budgeting process and serve management as strategic HR partner
Requirements
Requirements:
- Bachelor’s degree or equivalent experience
- 5+ years in HR leadership roles
- 3+ years of experience in employee and labor relations
- PHR/SPHR certification preferred
Key Skills:
- Human Resources management
- Talent acquisition and onboarding
- Employee relations and conflict resolution
- Performance management and training
- Benefits and compensation administration
- Knowledge of employment laws and compliance
- Strong communication and organizational skills
About the Role
This is a foundational position where your expertise will shape the next phase of the company’s culture and workforce strategy. We are looking for someone who thrives in a fast-paced, dynamic environment and is passionate about building high-performing teams and a positive workplace.
Benefits
Very competitive bonus, vacation, and healthcare packages
Top Skills
What We Do
Through flagship websites and specialized ecommerce platforms, JAM+ websites focus on customized products and have a shared e-commerce platform that powers a multi-brand shopping experience, a core marketing engine and shared back office operations. JAM brand items are sold through its own DTC channels such as Envelopes.com, JAMPaper.com, Folders.com, and labelsnstickers.com. JAM branded items are also sold through the largest ecommerce websites including Amazon, Staples, Office Depot, & WB Mason. Backed by private equity firm TZP Group and led by CEO Andrew Jacobs, JAM+ brands continue to innovate and expand into new categories.
