Human Resources Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a “Human Resource Manager” role with TaskUs: 

The HR Manager role is both a strategic planning and hands-on execution role with dual responsibility for day to day HR Operations and long-term strategic vision. This position will be expected to partner with business leaders to drive results while staying in compliance with all federal, state and local laws. They will be responsible for forging the path for continued site development while maintaining a focus on our People First culture.

What will you be in charge of as a HR Manager?

• Translating business strategies and issues into appropriate HR actions.

• Coaching key business leaders on leading and managing their organizations effectively.

• Diagnosing organizational effectiveness issues and implementing solutions.

• Lead, execute, and improve elements of the core HR functions including Compensation, Performance Management, Employee Relations, Succession Planning, Training/Development, policy formulation, etc.

• Leading through challenging employee relations situations including investigations, performance and behavior management, and terminations.

• Help define HR programs to drive a culture of highly engaged employee in alignment with our business strategy.

• Develop and implement short and long-range programs and initiatives to drive organizational effectiveness, professional development, and overall management and performance of employees.

• Extract and share relevant insights to coach and empower leaders to positively influence and impact workplace culture in alignment with our People First culture.

• Serve as the corporate liaison to advise and consult on cross-functional policies, processes, and facilitate relevant internal communication to employees, managers, and departments.

• Define and monitor relevant metrics, ROI, and KPIs to proactively diagnose and address employment and operational related trends.

• Develops human resources solutions by collecting and analyzing information and recommending courses of action.

• Oversees and completes special projects to include setting timelines, coordinating with appropriate parties. conducting research, developing and organizing information, and fulfilling transactions.

Required Qualifications: 

• 5+ years of experience in Human Resources

• Bachelor’s degree in Human Resources or other relevant field preferred

• Working knowledge of employment law and regulations including but not limited to FEHA/Title VII, FMLA/CFRA, ADA, FLSA, CFRA, unemployment and labor relations

• Excellent interpersonal and oral and written communication skills

• Unrelenting work ethic and passion for producing results

• Strong business acumen and critical thinking skills

• Advanced knowledge of Microsoft Office and Google Suite; experience with an HRIS System-based software

• Demonstrated ability to plan, organize, and execute strategic initiatives to advance organizational goals and values

• Ability to lead, influence, and motivate individuals and teams; skilled in holding people accountable and developing their abilities to do their jobs

• Tactful collaboration and relationship building skills with an ability to prioritize, negotiate, and work effectively with all levels of the organization and external vendors

• Demonstrated ability to handle confidential information with discretion

• Strong process orientation and project management skills with the ability to handle multiple projects, delegate successfully, and manage ambiguity objectivity with high attention to detail

Work Location / Work Schedule / Travel: 

Office Based - Puebla, Mexico

Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.