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The Official Hotel of The Great Outdoors™
The Role
On-site HR Manager supporting daily HR operations at a resort: recruiting, onboarding, training, employee relations, benefits assistance, compliance (I-9/E-Verify, OSHA), engagement initiatives, HRIS administration, and operational support. Escalates complex employee issues to the Director of People & Culture and assists with audits, documentation, and leadership development.
Summary Generated by Built In
On-Site Human Resources Manager
Position Summary
The On-Site Human Resources Manager serves as the primary on-property Human Resources partner, providing administrative coordination, employee support, and operational execution of People & Culture initiatives. Working under the direction of the Director of People & Culture, this position ensures the daily administration of HR programs while maintaining a positive employee experience and supporting resort operations.
This role is responsible for coordinating recruiting, onboarding, training, employee communications, HR compliance, and employee engagement activities. The HR Manager serves as a resource for employees and leaders, escalating complex employee relations matters, investigations, policy interpretation, and strategic HR decisions to the Director of People & Culture.
The ideal candidate is highly organized, approachable, service-oriented, and thrives in a fast-paced hospitality environment.
Essential Responsibilities
HR Operations & Administration
- Execute daily Human Resources operations in partnership with the Director of People & Culture.
- Maintain employee personnel files and HR documentation.
- Coordinate new hire paperwork, onboarding, and offboarding.
- Maintain HR records and ensure compliance with company policies and employment regulations.
- Assist with HR reporting, audits, and recordkeeping.
- Maintain confidentiality of employee information.
- Assist employees with benefits, and HRIS questions.
Employee Support
- Serve as the first point of contact for employee questions regarding HR policies, benefits, payroll, and employment processes.
- Build positive working relationships with employees throughout the resort.
- Escalate employee relations concerns, investigations, accommodations, and disciplinary matters to the Director of People & Culture.
- Assist with preparing documentation related to coaching, corrective action, and performance management.
Training & Development
- Coordinate new hire orientation and ongoing training schedules.
- Track required compliance and operational training completion.
- Assist with leadership development programs and employee learning initiatives.
- Coordinate training materials, meeting logistics, and attendance records.
Employee Engagement
- Assist in planning employee appreciation events, recognition programs, celebrations, and wellness initiatives.
- Coordinate employee communications and bulletin boards.
- Support employee surveys, stay interviews, and engagement initiatives.
- Help reinforce Trailborn's Core Values and culture throughout the property.
Compliance & Safety
- Assist with I-9 administration, E-Verify, workers' compensation documentation, unemployment claims, and leave administration.
- Support OSHA reporting and workplace safety initiatives.
- Ensure HR processes remain compliant with federal, state, and local employment laws.
- Prepare documentation for audits and compliance reviews.
Operational Support
- Maintain a visible presence throughout the resort to support employees and department leaders.
- Assist with seasonal housing coordination and employee logistics.
- Support departmental scheduling, staffing initiatives, and operational projects as assigned.
- Perform additional administrative and operational duties to support the Director of People & Culture and resort leadership.
Qualifications
Education
- Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
Experience
- 2–5 years of Human Resources, HR Coordinator, HR Generalist
- Hospitality or hotel experience preferred.
- Experience with ADP Workforce Now or similar HRIS/payroll systems preferred.
- Strong administrative, organizational, and customer service skills.
- Bilingual in English and Spanish strongly preferred, with the ability to communicate effectively with a diverse workforce in both verbal and written settings.
Knowledge, Skills & Abilities
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and professionalism.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office and HRIS systems.
- Bilingual (English/Spanish) preferred.
Physical Requirements
- Ability to walk throughout the resort during the workday.
- Ability to lift up to 25 pounds occasionally.
- Ability to attend meetings and employee events across the property.
- Occasional evenings, weekends, and holidays may be required to support business needs.
Skills Required
- 2-5 years of Human Resources, HR Coordinator, or HR Generalist experience
- Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field
- Hospitality or hotel experience
- Experience with ADP Workforce Now or similar HRIS/payroll systems
- Proficiency in Microsoft Office and HRIS systems
- Strong administrative, organizational, and customer service skills
- Bilingual in English and Spanish (verbal and written)
- Ability to maintain confidentiality and professionalism; excellent written and verbal communication skills
- Ability to lift up to 25 pounds occasionally and be mobile across property
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The Company
What We Do
Trailborn Hotels & Resorts is the leading hospitality brand and management company bringing boutique hotels to the great outdoors. Built for the modern adventurer, each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to wine country, snow-capped mountains to sun-soaked beaches – to create a unique experience for outdoors enthusiasts. Trailborn currently has properties along the foothills of North Carolina's Blue Ridge Mountains; the Grand Canyon; Wrightsville Beach, North Carolina.; Mendocino, California; and Jackson Hole, Wyoming. To learn more about Trailborn Hotels & Resorts and book your stay, visit trailborn.com.
