Human Resources Manager

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Under the direction of the Director of Human Resources, the Human Resources Manager works with all human resources staff to carry out the daily activities of the Human Resources department, including recruitment, benefits and compensation, employee relations, leave management, reward and recognition, health and safety, and training and development. The person will have direct responsibility for a segment of the employee population for all HR related needs. This person will also have ownership of 1-2 functional areas within the HR group – Employee Relations, Engagement/Culture, Recruitment, or Training/Orientations. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations, and operating procedures.

Job Description

• Operational/Functional
  • Identify, recruit, and make recommendations for the hiring of all non-exempt candidates. Assist the Human Resources Director in the hiring process for exempt positions. Screen, interview, and test applicants; coordinate background checks/references, and process applicable paperwork, etc. for all candidates.
  • Oversee the maintenance of accurate and up-to-date personnel files on all employees in accordance with Sonesta policy, as well as applicable local and state laws.
  • Ensure that company hiring standards, laws, and applicable regulations are followed in the application, hiring, and selection process.
  • Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
  • Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure implementation and monitoring of Affirmative Action goals.
  • Plan, direct, and coordinate HRIS (WORKDAY) activities of the hotel to maximize the use of human resources and maintain functions.  Maintain WORKDAY data integrity and work with department managers and HR team to enter and process data via both electronic and paper processes.
  • Ensures employee files contain required employment paperwork, proper performance management documentation, and that files are properly maintained and secured for the required length of time.
  • Ensures compliance with procedures for accessing, reviewing, and auditing employee files, medical records are maintained in a separate file, and ensures compliance with Sonesta Audit Standards and the Privacy Act.
  • Communicates property rules and regulations via the employee handbook and code of conduct.
  • Ensures all safety and security policies (e.g., property removal, lost and found items, bloodborne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
  • Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
  • Assists in the management of associate leave claims (FMLA, Personal, Worker’s Compensation, etc.) to ensure appropriate employee care, manage costs, and track time off.
  • Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.
  • Support the payroll staff in the completion of timely and accurate processing of bi-weekly payroll for all hotel employees.

• Strategy and Planning
  • Support and administer effective employee relations programs.  Assist in the research and investigation of non-exempt workplace issues to discover facts, identify potential liability to the Company, document, and facilitate resolution. Support and promote the Employee Resolution process. Identify themes and solutions to recurring issues.
  • Assist in planning employee events, update bulletin boards and monitors, assist in creating annual employee engagement activities calendar.
  • Facilitate effective training and development programs for employees, including new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. 
  • Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings (i.e. alcohol awareness, kitchen safety, etc.); track training using appropriate Sonesta tools.
  • Work with Corporate Training Partner to schedule and execute required annual training.
  • Oversees onboarding of non-exempt employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job; ensures coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs.

• Leading with Passion
  • Responsible for ensuring success through the eyes of employees, guests, and owners.
  • Utilize and collaborate with resources across different departments.
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
  • Focus on the mission and well-being of the department, hotel, and company as a whole.
  • Lead by example and operate with integrity and respect.
  • Inspire our team to embrace and demonstrate our values and GUEST People Standards.

Additional Job Information/Anticipated

Pay Range

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Human Resources or other related field; 2 years’ equivalent experience in Coordinator or Generalist role. SHRM/CP or PHR preferred.
• Demonstrated knowledge of computers, computer software applications, electronic payroll processing, and electronic personnel records.
• Strong communication skills, both oral and written.
• Experience with Transient Labor preferred.
• Experience with hotel/condo environments preferred.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.