Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Responsibilities:
Maintain regular engagement with employees, both onsite and virtually, to support a positive organizational climate and alignment with company culture.
Interact regularly with employees to build trust and promote open, transparent communication.
Conduct focus group discussions with employees to gather feedback and provide summary reports with key insights and conclusions.
Provide professional HR support to employees by addressing concerns and ensuring familiarity with company policies and procedures.
Guide employees through company processes to promote a positive employee experience.
Participate in the conceptualization, planning, and execution of initiatives designed to improve employee engagement and satisfaction.
Assist in organizing events and coordinating with suppliers, including identifying potential partners for the Everise Privileges program.
Respond to internal and external HR-related inquiries and provide timely assistance.
Maintain accurate personnel records (e.g., payroll data, employee information, leave records, turnover data) in both physical files and HR systems.
Ensure employment documentation and requirements are properly maintained and compliant.
Liaise with other departments such as payroll, benefits, and other support functions as needed.
Support the candidate selection and confirmation process, including assisting with the pre-selection of internal promotions.
Assist supervisors with performance management processes and documentation.
Schedule and coordinate meetings, interviews, HR events, and maintain the team’s agenda.
Coordinate training sessions and seminars.
Conduct employee orientations and onboarding activities and ensure records for new hires are updated.
Assist with HR initiatives and projects, including collecting and analyzing employee feedback.
Support offboarding processes, including coordination related to benefits and documentation for former employees.
Perform other duties and responsibilities assigned to the role.
Qualifications:
Bachelor’s degree in Industrial Psychology, Business Administration, Human Resources, or a related field.
Minimum of 2 years of experience in Human Resources.
Proficiency in Microsoft Office applications.
Strong organizational and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Flexibility to work varied hours when required.
High level of reliability in task completion and attendance.
Strong teamwork and coordination skills.
Experience with HRMS platforms, payroll systems, or the ability to quickly learn the organization’s employee management software (e.g., Workday).
Knowledge of local labor laws and employment regulations.
English proficiency at an intermediate level or higher (B2 or above).
Must be amenable to working onsite at our Zepto, Zona 13 site (Avenida Hincapié 7-23 Zona 13, Edificio Zepto).
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
