Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Lead - Human Resources (Employee Relations) is responsible for fostering positive employee relationships, ensuring compliance with employment laws, and managing various HR-related tasks to support the organization's overall success. This role involves developing and implementing HR policies, resolving workplace conflicts, and providing guidance to employees and managers.
Job Responsibilities:
- Handle day to day employee relations issues to support our team members while simultaneously supporting operational objectives
- Provide guidance and support to employees and managers on various HR-related matters, including performance management, disciplinary actions, and employee relations
- Addressing employee concerns, managing conflict resolution, and ensuring fair treatment
- Develop, review, and implement HR policies and procedures, ensuring they comply with relevant laws and regulations
- Analyze employee relations data to identify trends and recommend proactive measures to improve employee relations
- Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to
- Act as a representative of Everise to attend any DOLE or NLRC complaints/cases
- Other duties and responsibilities assigned by management of the company
Qualifications:
- Cross-team coordination skills
- Excellent interpersonal & communication skills
- Problem-solving and decision making
- Ability to multitask
- Energetic and Enthusiastic
- Integrity and drive
- Prompt and fast paced
- Ability to work under high pressure
- Bachelor’s degree or equivalent
- Experience: 5 - 7 years’ experience in the field of Human Resources
- 1-3 years experience as an HRPB or in employee relations
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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
