Your Opportunity as a Human Resources Intern
As an intern within our Human Resources department, you will serve as a resource for current and former Smucker employees, their families, and, occasionally, non-employees such as applicants or contractors for questions regarding all HR policies and procedures. You will prioritize and respond to employee requests using our case management system and assist other service center employees with opening, recording, processing, or closing cases in the system. You will also analyze complex information to identify problems and root causes by using system knowledge and understanding of prior case handling. You will effectively resolve or escalate issues and communicate resolutions to employees.
Location: Orrville, OH
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
- Prioritize and respond to employee requests using our case management system and assist other service center employees with opening, recording, processing, or closing cases in the system.
- Serve as a resource for current and former Smucker employees, their families and, occasionally, non-employees such as applicants or contractors for questions regarding all HR policies and procedures. You will make and strengthen connections throughout the company by aiding individuals in all areas of the organization.
- Prioritize and respond to employee requests using our case management system and assist other service center employees with opening, recording, processing, or closing cases in the system.
- Analyze complex information to identify problems and root causes by using system knowledge and understanding of prior case handling. You will effectively resolve or escalate issues and communicate resolutions to employees.
- Communicate directly with candidates to schedule interviews, coordinating timely schedule and ensuring excellent “candidate care” through the interview process
- Partner with third-party vendor to administer Pre-Employment screening process
- Acquire meaningful and translatable experience from the real work you will be provided, relationship management, and professional development.
- Gain exposure to all areas of human resources, as well as chose an area of interest to specialize and provide escalation assistance in
What we are looking for:
- A Junior or Senior standing in school with requisite educational experience in Human Resources, or another relevant field
- A well-rounded skill set including strong time-management, communication, teamwork skills, attention to detail, knowledge of standard business practices and professionalism in an HR environment as well as a passion for HR and serving our employee population
Application Period:
- Application period closes on December 1st, 2026
Why Choose the J.M. Smucker Company’s Internship Program?
Are you seeking an exceptional internship experience at a Fortune 500 company? At Smucker, we are dedicated to providing a world-class, award-winning internship that offers you the opportunity to:
- Learn: Unlock your potential in a collaborative and supportive environment where you are treated like a true peer and challenged to be your best.
- Grow: Benefit from hands-on training with a dedicated mentor and connect with peers and leaders throughout the company.
- Lead: Contribute to high-profile projects that support our Company’s growing categories like snacks, coffee and pet food.
Additional Perks:
Along with engaging work, we offer a variety of benefits to ensure your internship is both rewarding and memorable. These include:
- Unique opportunities to network and interact with company leadership
- Customized professional development sessions
- Networking events and social outings with fellow interns
- Access to a fully equipped fitness center, complete with a basketball court, indoor walking track, and recreational league sports
- The Orchard, our gourmet cafeteria, offering breakfast and lunch with seasonal and locally-sourced ingredients
- A competitive compensation package, including paid corporate holidays
- $18-$24/hr (actual rate dependent upon graduation year)*
- A housing stipend for interns relocating for the program
Experience an internship where you can learn, grow, and lead — all while being part of something special at Smucker.
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with us on LinkedIn®
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
Skills Required
- Junior or Senior standing in school
- Educational experience in Human Resources or another relevant field
- Strong time-management skills
- Strong communication skills
- Teamwork skills
- Attention to detail
- Knowledge of standard business practices
- Professionalism in an HR environment
- Passion for human resources and serving employees
The J.M. Smucker Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The J.M. Smucker Co. and has not been reviewed or approved by The J.M. Smucker Co..
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Retirement Support — Retirement programs are described as strong, with a company 401(k) match, immediate vesting in some materials, and access to an Employee Stock Purchase Plan. These elements contribute to a favorable view of total compensation value.
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Parental & Family Support — Paid parental leave for all parents and on-site childcare at key locations signal a family-forward approach. Additional supports such as adoption assistance and pet-related leave reinforce this emphasis.
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Leave & Time Off Breadth — Paid time off, seasonal compressed schedules, and flexibility options are highlighted across materials. The ability to start with substantial PTO and buy additional time enhances perceived time-off breadth.
The J.M. Smucker Co. Insights
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
