Human Resources HR Business Partner

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Belize City, Belize, BLZ
In-Office
Senior level
eCommerce • Professional Services • Sales
The Role
The HR Business Partner aligns HR strategy with business-unit objectives and advises managers and employees on policy, performance management, conflict resolution, employee relations, onboarding, investigations, compliance, training, and retention. The role analyzes HR trends, supports organizational initiatives, assists with litigation and audits, updates policies and handbooks, and coaches HR staff. It also includes leadership responsibilities, operational project participation, and partnership with management and legal counsel.
Summary Generated by Built In

Alta Resources is Hiring!

Summary

The HRBP, under the Supervision of the VP of Human Resources will be responsible for aligning business objectives with employees and management in designated business units.  Formulates Partnerships across the HR Functions to deliver value added service to management and employees that reflects the business objectives of the organization. This includes areas of policy and administration, on boarding, retention, internal investigations and training.  This position will drive consistency in approach to these functions across all business units.

Essential Duties & Responsibility

Other duties may be assigned.

 

  • Develop and modify procedures, training, and documents as it relates to Human Resources Department
  • Assist employees and leaders in settling work-related conflicts with regards to performance management, conflict resolution and employee discipline
  • Serve as a partner to management to define needs, identify performance improvement opportunities and discuss problem resolution
  • Coordinate the Company’s On-Boarding process to include New Hire Orientation
  • In partnership with Corporate Compliance will maintain, and communicate policies and procedures to ensure transparency and compliance with the ever- changing legal environment
  • In partnership with the Compliance Department, responsible for ensuring the Employee Handbook remains relevant to the strategic direction of the organization, reduce risk, and remain in compliance of state and federal regulations
  • Assist in internal investigations of employee misconduct, third party complaints or investigations, litigation preparation and audits and maintain investigation documentations within third party hotline software
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the General Counsel as needed/required.
  • Conducts regular meetings with respective business units.
  • Consults with line management, providing HR guidance when appropriate.
  • Analyzes trends and metrics in partnership with the HR teams to develop solutions, programs and policies.
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
  • Provides HR policy guidance and interpretation.
  • Participates in evaluation and monitoring of training programs in partnership with Training Development. Follows up to ensure training objectives are met.
  • Participate in operational project teams as a HR Subject Matter Expert
  • Interface with the community to help foster a positive image of the company as well as participate in professional organizations and roundtables 
  • Assist with coaching and developing of Human Resources staff in the areas of employee relations, internal investigations and training
  • Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Leadership Responsibilities

Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues.  The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE 

Bachelor's degree from a four-year College or University with a focus on HR Management required.  Five years of related experience in Human Resources field required. PHR/SHRM-CP or SPHR/SHRM - SCP certification preferred.

 

TECHNOLOGY SKILL BASE

This position requires a working knowledge of computer technology that includes: Windows, PowerPoint, Advanced Word and Excel, along with Client designated software.  Individuals must possess the ability to learn and understand new software and other technology applications as introduced by Client and Alta Resources.

 

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables.

Work Environment

Alta Resources is an equal employment opportunity employer. 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Due to the nature of this work individuals may be required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.

Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX

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Skills Required

  • Bachelor's degree from a four-year college or university with a focus in Human Resources Management
  • Five years of related experience in Human Resources
  • Working knowledge of Windows, PowerPoint, Word, Excel, and designated client software
  • PHR or SHRM-CP certification
  • SPHR or SHRM-SCP certification
  • Ability to work on-site during client-designated hours when required
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The Company
HQ: Neenah, WI
2,500 Employees
Year Founded: 1995

What We Do

Alta Resources is a business-process outsourcing (BPO) company that provides care, sales, e-commerce, and fulfillment solutions for established brands. Its services also include customer service, IT, back-office operations, social media, and broader business-process services. The company focuses on creating complete brand experiences rather than merely answering calls, helping clients outsource customer-facing and operational activities across multiple business functions and service channels.

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