Human Resources Generalist

Key Responsibilities

1. Employee Relations & HR Support

• Manage employee relations matters, including:
• Medical leave follow-up and documentation validation
• Employee issue resolution and escalation handling
• Guidance on sensitive employee situations and terminations
• Support coaching consistency and documentation standards with leadership
• Assist in probation process creation, rollout, and tracking
• Provide day-to-day HR support and respond to employee inquiries
• Facilitate HR communications and policy updates across the site

2. Recruitment & Onboarding Support

• Support recruiting efforts by:
• Assisting with interview processes and leadership participation
• Manage onboarding administration and logistics:
• Ensure readiness of access, badges, and onboarding documentation
• Improve new hire experience and onboarding processes
• Support onboarding exposure planning across departments

3. HR Administration & Employee Lifecycle Management

• Prepare and manage employment contracts, including:
• New hires, promotions, salary changes
• Registration with the Labor Ministry
• Maintain employee files and ensure all required documentation is complete
• Manage termination processes:
• Conduct notification meetings
• Ensure proper documentation and offboarding procedures
• Coordinate final payments (finiquitos) and paperwork
• Respond to employment verification and bank letter requests
• Submit new hire payroll data to processor
• Perform required administrative HR follow-up and documentation tasks

4. Compliance & Regulatory Responsibilities

• Ensure compliance with Guatemalan labor laws and internal policies:
• Labor Ministry requirements and audits
• IGSS validation and reporting support
• Annual registrations (e.g., holidays and work schedules)
• Coordinate regulatory training requirements (e.g., Ministry of Health / HIV training)
• Support Safety Committee initiatives and compliance standards
• Partner with Legal on documentation, audits, and requests
• Maintain required postings and compliance documentation

5. HR Operations & Coordination

• Track and follow up on HR deliverables and outstanding requests
• Ensure strong communication flow between HR, Operations, and leadership
• Manage administrative processes such as:
• Access requests, badges, and fingerprinting coordination
• Assist with drug screening coordination and pre-employment requirements
• Support banking partnerships and employee financial communications
• Monitor and escalate HR-related process gaps or delays

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 2–5+ years of HR Generalist experience, in a Guatemala-based operation
• Strong knowledge of Guatemalan labor laws and compliance requirements (IGSS, Labor Ministry, etc.)
• Call Center background preferred
• Experience supporting high-volume hiring and onboarding environments
• Strong organizational and follow-up skills with attention to detail
• Ability to manage sensitive and confidential information
• Strong interpersonal and communication skills

Work Environment & Expectations

• Onsite role supporting Guatemala operations
• Standard working hours: typically, 7:30 AM – 4:30 PM (flexibility required)
• High interaction with employees, leadership, and cross-functional teams
• Requires consistent attendance, reliability, and proactive communication

Success Factors

• Ability to independently manage multiple HR processes with accuracy
• Strong partnership with Operations to reduce administrative burden
• Proactive identification and resolution of HR process gaps
• Commitment to compliance, structure, and employee experience