Position Summary
The Human Resources Generalist (HRG) supports the Human Resources needs of Knight-Swift Supply Chain's (KSSC) Regional Real Estate Warehouse (RREW) network, managing Human Resources functions across multiple warehouse locations. Based in Memphis, TN, with regular travel to Omaha, NE, Bridgeton, MO, Bentonville, AR, and Hammond, LA, this role works closely with site leaders to align Human Resources strategies with business objectives and is responsible for employee relations, performance management, and compliance at each assigned site in a fast-paced, high-growth environment.
Beyond day-to-day support, this role leads change management initiatives that help the organization evolve as it grows, builds strong relationships with hourly team members and site leadership, and partners with the payroll team to verify data and resolve discrepancies so team members are paid accurately. A proactive leader who prioritizes complex projects, the HRG fosters a positive, safety-focused work environment across every assigned location, bringing Ownership and Quality to life in the way we support our people.
Essential Duties and Responsibilities
- Partners with multi-site leadership to understand site-specific Human Resources needs and provides guidance on employee relations, performance management, and policy adherence.
- Leads and executes change management initiatives that support rapid organizational growth, building buy-in from team members and leadership during transitions.
- Manages competing priorities in a fast-paced environment, completing critical projects on time without sacrificing quality.
- Facilitates clear communication, conducts investigations, and resolves employee relations issues across the warehouse workforce.
- Conducts new hire orientation and onboarding across assigned sites to ensure a smooth and compliant transition into the company.
- Maintains accurate employee records in the Human Resources Information System (HRIS) and assists with pay-related inquiries, resolving concerns promptly and professionally.
- Partners with the payroll team to verify payroll data and resolve discrepancies.
- Provides Human Resources solutions to site-specific challenges related to high-volume staffing, employee engagement, retention, and team performance in a distribution setting.
- Facilitates communication between team members and leadership to maintain an open line of feedback and a positive, inclusive work environment.
- Supports compliance with federal, state, and local employment laws, including record-keeping, reporting, and auditing.
- Prepares Human Resources reports, including turnover, headcount, and other metrics, for analysis and strategic planning that support operational goals.
- Coordinates and leads the annual open enrollment process, ensuring team members receive clear communication about benefit options and deadlines.
- Contributes to ongoing Human Resources projects and strategic initiatives.
- Performs other duties as assigned.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Three (3) or more years of experience in a Human Resources Generalist or similar role.
- Proven track record of leading and implementing change management strategies in a growing organization.
- Demonstrated ability to manage Human Resources operations across multiple sites simultaneously.
- Strong knowledge of Human Resources principles, labor laws, and best practices.
- Proficiency with HRIS platforms, such as Workday or ADP, and with Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent interpersonal and communication skills, with the ability to build rapport and work effectively with team members at all levels, from warehouse associates to executive leadership.
- Strong organizational skills and attention to detail, with the ability to prioritize projects in a high-pressure environment.
- Conflict resolution skills and a problem-solving mindset.
- Ability to travel approximately 50 percent to assigned sites.
- Experience in warehousing, logistics, or distribution industries preferred.
Physical Demands
- Ability to walk warehouse floors and travel between sites to engage with team members.
- Occasional lifting and/or moving of office supplies weighing up to 20 pounds.
- Frequent use of hands for typing and data entry.
Work Environment
- Based in Memphis, TN, with a mix of office setting and frequent interaction on the warehouse floor.
- Fast-paced, high-growth environment requiring a high level of attention to detail, adaptability, and professionalism.
- Time on active warehouse floors requires compliance with all site safety and personal protective equipment (PPE) requirements.
Travel Requirements
- Regular travel of approximately 50 percent to the Omaha, NE, Bridgeton, MO, Bentonville, AR, and Hammond, LA sites is required to maintain visibility and support.
- Occasional travel for trainings, meetings, and conferences.
Equipment Used
- Standard office equipment, including computers, phones, and printers.
- Human Resources software and HRIS platforms for employee data management and record-keeping.
- Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and documentation.
- Personal protective equipment (PPE) as required when on warehouse floors.
Supervisory Responsibilities
- This position has no direct reports.
- May provide guidance to Human Resources support staff and assist in onboarding and training new Human Resources team members.
Benefits Offered:
- Health Coverage That Starts Fast – Medical, Dental & Vision kicks in the first of the month after just 30 days.
- Smile on Us – We’re covering your dental premiums for all of 2027!
- Security You Can Count On – Paid Life Insurance + 401(k) with company match.
- Time Off from Day One – PTO, holidays, and 2 floating holidays for flexibility.
- Weekly Paychecks – Because waiting is overrated.
- Invest in YOU – Full tuition grants & tuition reimbursement.
- Celebrate Success – Quarterly performance bonuses.
Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
Skills Required
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Three or more years of experience in a Human Resources Generalist or similar role
- Experience leading and implementing change management strategies in a growing organization
- Ability to manage Human Resources operations across multiple sites simultaneously
- Strong knowledge of Human Resources principles, labor laws, and best practices
- Proficiency with HRIS platforms such as Workday or ADP and Microsoft Office Suite
- Excellent interpersonal and communication skills across all organizational levels
- Strong organizational skills and attention to detail in a high-pressure environment
- Conflict resolution skills and a problem-solving mindset
- Ability to travel approximately 50 percent to assigned sites
- Experience in warehousing, logistics, or distribution industries
What We Do
Knight-Swift Supply Chain (KSSC) is a full-service supply chain and logistics provider (3PL) with a national warehouse presence. KSSC specializes in managed warehousing for all types of industries. From Distribution solutions, eCommerce fulfillment, consolidation services, cross-docking/transloading, our proprietary technology allows to be efficient and agile in all processes.
