Human Resources Generalist

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The Human Resources Generalist plays a key role in supporting the Human Resources department at Zion National Park Lodge. This position is responsible for a variety of HR functions, including recruitment, onboarding, orientation, employee relations, employee activities, benefits administration, compliance, and training. The HR Generalist will assist the Human Resources Manager in fostering a positive workplace culture and ensuring that HR policies and procedures align with organizational goals.

Essential Duties and Responsibilities:

• Assist with the recruitment process by posting job openings, screening applications, coordinating, and conducting interviews.
• Facilitate the onboarding process and performing orientation for new hires, ensuring a smooth transition into the organization.
• Serve as a point of contact for employee inquiries and concerns, providing support and guidance on HR policies and procedures.
• Assist in resolving employee issues and conflicts while promoting a positive workplace culture.
• Assist to provide onsite support for processing payroll: ensuring the various tip pools are recorded correctly; all time cards are signed off, paid time off, and absences are recorded.
• Assist employees with information regarding their benefits and assist with enrollment and changes.
• Maintain knowledge of federal, state, and local employment laws and regulations to ensure compliance.
• Assist with the preparation and maintenance of HR-related documentation, data base, and reports for audits.
• Support the implementation of training programs and initiatives to enhance employee skills and development.
• Track training completion and assist in evaluating training effectiveness.
• Assist in the performance evaluation process, including setting timelines and providing necessary documentation.
• Support management in addressing performance-related issues and conducting performance reviews.
• Oversee the planning and organization of staff activities and team-building events to enhance employee engagement and foster a sense of community. Engage and encourage various team members to lead activities they are passionate about. This role may also act as a company vehicle driver for some of the activities.
• Assist in coordinating wellness programs and initiatives to promote employee well-being and work-life balance.
• Encourage employee participation in company events and recognition programs to boost morale.
• Maintain employee records and HR databases with accuracy and confidentiality.
• Prepare HR reports and assist in analyzing HR metrics to support decision-making.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Work Location:

• Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from a residence in the local vicinity is acceptable.
• Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays. 

Required Knowledge, Skills, and Experience:

• Able to work and thrive in Zion National Park.
• Ability to execute human services requirements and compliance with our concessions contract.
• Organizational system skills for records and document control.
• Technical skills utilizing cloud-based databases, programs, such as HRIS, LMS, etc.
• Establish successful working relationships with co-workers, Park Service and the public.
• Use good professional judgment, honesty, and integrity in decision making. 
• Interact with the public and stakeholders in a professional manner and possess excellent verbal and written communication skills.
• Ability to lift 15 lbs. for various office supplies, equipment, arranging furniture for meetings, etc. 
• Minimum of two years working in HR (or equivalent leadership position), and hospitality preferred.
• Must have a valid driver's license or be able to obtain one.
• High school diploma or GED equivalent required.
• Bachelors in related field preferred.

ESQ and Play Forever Responsibilities and Requirements:

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a “safety-first” attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with  respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What’s in it for you?

• Starting hourly rate: $24.00–$25.00 per hour, based on relevant experience and qualifications.
• Onsite employee housing and employee meals at $17.00 per day
• Free onsite laundry facility, free shuttle service, WiFi, and employee gym
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other’s unique and individual styes

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.