Helpful Hands, Inc. (HHI) is seeking an experienced Human Resources Generalist to provide comprehensive human resources support for our operations at Madigan Army Medical Center and HHI's satellite operations.
Based in the Tacoma, Washington area, this position will serve as the primary HR resource supporting the Madigan contract, including its satellite facilities, as well as other HHI satellite operations. The position will work closely with the Regional Director of Operations, site and regional leadership, supervisors, employees, and union representatives across supported locations.
The HR Generalist will be responsible for a broad range of human resources functions, including employee and labor relations, employment compliance, workplace investigations, performance management, leave and accommodation matters, recruitment and onboarding, policy administration, and general HR support.
HHI operates in a unionized environment. The HR Generalist will play an important role in maintaining effective labor-management relationships, supporting administration of applicable collective bargaining agreements, and working constructively with union representatives and operational leadership to address workplace matters.
The successful candidate must have significant hands-on human resources experience in Washington State, experience working in a unionized environment, and the ability to independently address employee and management issues across multiple locations.
HHI is a nonprofit organization participating in the AbilityOne Program and performing services under federal government contracts.
Essential Duties and Responsibilities- Serve as a primary HR resource for employees, supervisors, and management supporting Madigan Army Medical Center, Madigan contract satellite facilities, and other assigned HHI satellite operations.
- Provide HR guidance and support to site and regional leadership regarding employee relations, performance, attendance, workplace conduct, disciplinary matters, policy interpretation, and other employment matters.
- Maintain strong working knowledge of Washington State employment laws and HR requirements and support compliant employment practices across assigned operations.
- Manage employee relations matters from initial review through resolution, including employee complaints, workplace concerns, performance issues, corrective actions, and disciplinary matters.
- Conduct fair, thorough, and appropriately documented workplace investigations.
- Partner with management on employee performance, coaching, corrective action, performance improvement plans, disciplinary actions, and employee separations.
- Support labor relations within HHI's unionized workforce and maintain professional, constructive working relationships with union representatives.
- Work collaboratively with union representatives, site leadership, and regional leadership to address employee and workplace matters.
- Interpret and support the consistent administration of applicable collective bargaining agreements.
- Participate in labor-management discussions, grievance processes, and other union-related matters as appropriate.
- Assist leadership in identifying and resolving potential labor-relations concerns before they escalate when possible.
- Provide guidance and support regarding employee leave, workplace accommodations, return-to-work matters, and other protected employment situations.
- Support recruitment, interviewing, hiring, onboarding, transfers, promotions, and employee separations.
- Ensure employee records and HR documentation are accurate, complete, confidential, and appropriately maintained.
- Coordinate with Payroll, Benefits, Operations, and other organizational functions regarding employee changes and HR-related matters.
- Assist with workers' compensation, workplace injury, and return-to-work matters as appropriate.
- Support the consistent administration and interpretation of company policies and procedures.
- Monitor changes in employment requirements and identify policies, procedures, or practices that may require review or modification.
- Develop and maintain knowledge of HR requirements associated with HHI's participation in the AbilityOne Program and its federal service contracts.
- Assist with HR-related audits, compliance reviews, government inquiries, and requests for documentation.
- Identify recurring workforce, employee-relations, or labor-relations trends and communicate significant concerns to the Regional Director of Operations.
- Coordinate HR matters across supported locations and provide on-site or remote support as appropriate.
- Work collaboratively with HHI leadership and available administrative resources in carrying out HR responsibilities.
- Perform other HR-related duties consistent with the responsibilities of the position.
- Minimum of five (5) years of professional human resources experience in Washington State, with demonstrated knowledge and practical application of Washington employment laws and HR requirements.
- Experience working in a unionized environment and demonstrated understanding of labor-management relations.
- Experience working with collective bargaining agreements and addressing employee matters within a represented workforce.
- Broad HR experience with demonstrated ability to independently manage employee relations and day-to-day human resources matters.
- Demonstrated experience handling workplace investigations, employee complaints, performance concerns, disciplinary actions, and employee separations.
- Working knowledge of Washington State wage and hour requirements, leave requirements, paid sick leave, workplace accommodations, employee protections, and other applicable employment requirements.
- Experience advising supervisors and managers regarding employee relations and HR matters.
- Strong written communication and documentation skills.
- Strong interpersonal skills and the ability to develop effective working relationships with employees, management, leadership, and union representatives.
- Ability to exercise sound judgment, maintain confidentiality, and appropriately handle sensitive employee matters.
- Ability to independently prioritize and manage multiple HR matters across multiple locations.
- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
- SHRM-CP, PHR, or comparable professional HR certification.
- Experience supporting a nonprofit organization.
- Experience with the AbilityOne Program or another federal contracting environment.
- Experience with the Service Contract Act and federal wage determinations.
- Experience supporting healthcare, environmental services, custodial, facilities, or other service-based operations.
- Experience providing HR support across multiple locations or accounts.
- Strong practical knowledge of Washington State human resources and employment requirements.
- Strong employee and labor-relations skills.
- Ability to establish and maintain productive professional relationships with union representatives and organizational leadership.
- Sound professional judgment and discretion.
- Effective workplace investigation and documentation skills.
- Ability to interpret and consistently apply company policies and collective bargaining agreements.
- Ability to provide clear and practical HR guidance to operational management.
- Ability to effectively support employees and managers located at multiple worksites.
- Strong organizational and follow-through skills.
- Ability to work independently while collaborating effectively with site and regional leadership.
- Ability to maintain confidentiality and appropriately handle sensitive information.
This position will be based in the Tacoma, Washington area and will support Madigan Army Medical Center, Madigan contract satellite facilities, and other HHI satellite operations.
The position will involve a combination of on-site work and occasional remote work, based on operational and HR needs. Regular interaction with employees, supervisors, site leadership, regional leadership, and union representatives is an essential component of the position.
Periodic travel between supported locations will be required.
Employment may be subject to applicable federal installation access, background, credentialing, or security requirements.
About Helpful Hands, Inc.Helpful Hands, Inc. is a nonprofit organization participating in the AbilityOne Program and providing services in support of federal government operations. HHI is committed to maintaining a professional, compliant, and collaborative workplace while fulfilling its mission and contractual responsibilities.
Monday-Friday
9-5:30PM
Flexibility Needed
Skills Required
- Minimum five years of professional human resources experience in Washington State
- Knowledge and practical application of Washington State employment laws and HR requirements
- Experience working in a unionized environment
- Understanding of labor-management relations
- Experience with collective bargaining agreements and represented workforces
- Broad HR experience independently managing employee relations and day-to-day HR matters
- Experience handling workplace investigations, employee complaints, performance concerns, disciplinary actions, and separations
- Knowledge of Washington wage and hour, leave, paid sick leave, accommodation, and employee protection requirements
- Experience advising supervisors and managers on employee relations and HR matters
- Strong written communication and documentation skills
- Strong interpersonal and relationship-building skills
- Sound judgment and ability to maintain confidentiality
- Ability to prioritize and manage multiple HR matters across locations independently
- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related field
- SHRM-CP, PHR, or comparable professional HR certification
- Experience supporting a nonprofit organization
- Experience with the AbilityOne Program or federal contracting
- Experience with the Service Contract Act and federal wage determinations
- Experience supporting healthcare, environmental services, custodial, facilities, or service-based operations
- Experience providing HR support across multiple locations or accounts
What We Do
HHI Services, Inc. is a San Antonio nonprofit that delivers environmental cleaning, custodial, janitorial, and hospital housekeeping services to government and commercial clients. Its work covers healthcare and other facilities, with cleaning programs focused on maintaining cleanliness and safety. The organization also creates meaningful employment opportunities for people with significant disabilities, bringing its facilities-services work together with an inclusive-employment mission.
