Department
OPS DSS Management and Auxilary Services
About the Department
Job Summary
Responsibilities
- Serves as the first point of contact for departmental administrators and supervisors to troubleshoot HR-related issues, including: job descriptions, hiring employees, onboarding, terminations, employee labor relations issues, and performance issues.
- Works efficiently and effectively to resolve employment and payment related issues in consultation with appropriate offices such as Shared Services, Payroll, Student Employment communicating directly with all stakeholders to ensure issues are successfully resolved.
- Provides confidential guidance and support for employees, and directs the employees to the right University resources including but not limited to the Benefits, Leave Administration, Office of Equal Opportunity Programs, Employee-Labor Relations.
- Manages staff hiring processes, including developing job descriptions with Unit Leaders and Supervisors, educating and assisting recruiting screeners, phone screening, interviewing, initiating background checks, and conducting reference checks.
- Serves as a key resource to staff, hiring managers and departmental administrators on all relevant federal, state, local and University human resource regulations, and policies.
- Prioritizes customer service to ensure all new members of the Department of Safety and Security complete all of the required elements to be onboarded and receive their pay in a timely manner.
- Works to troubleshoot issues by using University and DSS resources and HR best practices.
- Reviews and monitors payroll reports, I-9 reports and other compliance verification reports, and follows up to improve individual compliance.
- Assists the Executive Director with the development and implementation of policies, procedures and training opportunities.
- Collaborates with the University Central Human Resources team on information management, process improvement, and absence management.
- Maintains knowledge of University Human Resource policies and procedures as well as federal, state and local employment and labor laws staying abreast of changes and implementing the changes into the day-to-day workflow.
- Effectively communicates deadlines, requirements, and responses to routine questions.
- Supports staff hiring processes, including the extensive University of Chicago Police Department (UCPD) hiring processes: screening applicants for basic qualifications, scheduling applicants for physical agility testing, scheduling applicants for written exam, scheduling applicants for panel interviews, scheduling applicants for final interviews. Additionally, onboarding successful applicants and assisting in the UCPD background process: scheduling medical screenings, scheduling psychological screenings, scheduling drug screenings, handling employment offers, and conducting orientation. Drafts templates and routine offer letters.
- Works closely with the UCPD Recruitment Unit to ensure compliance with University policies.
- Maintains appropriate human resources data and records, solving a range of straightforward problems using standard procedures.
- Counsels employees on benefits and compensation. Coordinates with managers and senior colleagues to determine employee compensation. Analyzes data and prepares charts, graphs, and trend lines for management review with a moderate level of guidance.
- Provides professional support to a unit's employee/labor relations efforts, including handling grievances, disciplinary warnings, and employee complaints.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
---
Preferred Qualifications
Education:
- Master’s degree.
Experience:
- Working with Workday or other human resources information systems.
- Background working in a University environment.
Technical Skills or Knowledge:
- Strong and broad software knowledge and usage including word processing, database, spreadsheet, e-mail, and web, as well as a strong knowledge of Microsoft 365.
- Knowledge of Workday or similar human resources information systems.
Preferred Competencies
- Strong customer service skills to interact with and serve a diverse population with tact, courtesy, clarity, and diplomacy.
- Excellent organizational and communication skills.
- Juggle competing deadlines and prioritize.
- Excellent problem-solving skills.
- Handle sensitive and confidential situations and information with absolute discretion.
- Take initiative and organize and complete projects with minimal supervision.
- Attention to detail.
- Write and edit standard documents such as job descriptions, training materials, or offer letters with minimal oversight.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- References Contact Information (3)(preferred)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Skills Required
- College or university degree in a related field
- 2-5 years of work experience in a related job discipline
- Pass a pre-employment drug test
- Successful completion of a background check (employment contingent upon background review)
- Master's degree
- Experience with Workday or other human resources information systems
- Background working in a university environment
- Proficiency with Microsoft 365 and common office software (word processing, spreadsheets, email)
- Strong customer service, communication, organizational, and confidentiality skills
What We Do
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to rigorous inquiry and intellectual freedom draws pathbreaking scholars to our global campuses, where field-defining ideas are born that challenge and change the world. The University of Chicago has its main campus on Chicago's South Side and seven international campuses and centers throughout the world. Students can choose from 53 majors and 47 minors in the undergraduate College, with four divisions and seven professional schools for graduate study.
