About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are looking for a qualified Human Resources Generalist professional who will work directly with the Human Resources Team to provide support and direction in administering company policies. The ideal candidate will ensure that HR service deliverables are being met and deliver maximum value to the organization.
As Human Resources Generalist, You Will…
- Provide Human Resource (HR) policy guidance
- Conduct employee onboarding process
- Ensure operational HR activities and processes are followed correctly
- Responsible of HR Investigations
- Actively support line managers in addressing employee's breaches and conduct
- Attend legal and disciplinary staff hearings
- Provide coaching on HR matters
- Analyze trends and metrics within the HR department
- Engage in day-to-day coordination of activities with other HR Officers
- Input data in HR systems
- Maintain employee files and records in electronic and paper form
- Perform other HR related duties when assigned
As Human Resources Generalist, You Have…
- Graduate degree in Law, Human Resources and Labor Relations or similar
- 3 years of work experience as a Human Resources Coordinator
- Minimum 2 years of experience in a call center environment
- Extensive knowledge of Guatemalan labor law
- Knowledge of Human Resources Information System (HRIS)
- Ability to communicate effectively in English and Spanish, written and verbal
- Strong analytical, problem-solving and decision-making skills
- Great attention to detail and precision
- Exceptional organization and time management skills - must be able to multitask and prioritize
IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Graduate degree in Law, Human Resources, Labor Relations, or a similar field
- At least 3 years of experience as a Human Resources Coordinator
- At least 2 years of experience in a call center environment
- Extensive knowledge of Guatemalan labor law
- Knowledge of Human Resources Information Systems (HRIS)
- Fluent written and verbal communication in English and Spanish
- Strong analytical, problem-solving, and decision-making skills
- Strong attention to detail and precision
- Exceptional organization, time management, multitasking, and prioritization skills
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
